Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
294 reviews
5 stars
276
4 stars
6
3 stars1
2 stars3
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful throughout their experience.
Product Selection
The store offers a wide variety of stylish frames at reasonable prices, which many customers appreciated.
Efficiency
Customers frequently noted the quick service and streamlined process for eye exams and purchasing glasses.
Mixed Experiences
While many reviews were positive, some customers reported issues with customer service and billing discrepancies.
Optometrist Quality
The optometrists received high marks for their thoroughness and ability to make patients feel comfortable.
- DBDenise B2 days ago5.0Had the best experience. The manager is fantastic and the glasses are so nice for the price! I will be getting my eye exam and all of my glasses here in the future!
- JSJules Sowder3 days ago5.0Always a good experience. Nice selection of frames and well trained staff.
- CSCasey SNov 14, 20255.0Dr Palesis is so thorough and knowledgeable. My entire eye exam and prescription update process was so easy. The front staff was also extremely kind and personable. 10/10 experience.
- DDDanny DangNov 8, 20255.0Freddy did a great job with my glasses. He actually spotted a mistake on the manufacturers side. He ordered a new one for me with no extra charge. I felt super welcome being here
- DLDonna Metzger LantagneNov 7, 20255.0Great customer service. Friendly, professional and they remembered me from my previous visit. Great selection of glasses
Frequently Asked Questions About Warby Parker Short Pump
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What documents should I bring when visiting Warby Parker Short Pump for prescription glasses?
Bring a digital or physical copy of your current prescription if you plan to purchase prescription frames or contacts. Payment is cashless, so bring credit or debit cards. If paying with an FSA or HSA card, bring that as well.
Does Warby Parker Short Pump accept vision insurance?
Yes, they are in-network with several major insurance carriers and also accommodate out-of-network benefits. Coverage may vary by location or plan.
Can I get optical measurements and adjustments done at Warby Parker Short Pump?
Yes, the store offers optical measurements needed for orders and provides complimentary adjustments for life. An optician is available for fit adjustments.
What is Warby Parker Short Pump's return and exchange policy?
They have a 30-day hassle-free return or exchange policy for eyewear and accessories purchased online or in-store. Contact lenses can be returned or exchanged within 30 days if unopened and in original packaging.
Are gift cards available at Warby Parker Short Pump?
Yes, physical gift cards can be purchased in-store or online, and e-gift cards are also available for immediate use.
What types of eyewear products does Warby Parker Short Pump offer?
The store offers prescription glasses starting at $95, sunglasses, progressive lenses, contact lenses, and frames in various styles and materials including acetate, wire, metal, and more.
What are the operating hours of Warby Parker Short Pump?
Open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Warby Parker Short Pump wheelchair accessible?
Yes, the location has wheelchair accessible entrance and parking, and welcomes LGBTQ customers as a safe space.
Which nearby stores can I visit for clothing shopping around Warby Parker Short Pump?
Nearby clothing stores include UNTUCKit, Tommy Bahama, Madewell, Banana Republic, Lululemon Athletica, Talbots, and White House Black Market, offering men's, women's, and children's apparel.
What are some nearby stores or attractions to visit before or after shopping at Warby Parker Short Pump?
Shoppers can visit Short Pump Town Center shopping center, Swarovski jewelry store, Brighton Collectibles, or relax at Salon del Sol beauty salon. These locations provide great options for dining, shopping, and pampering.