Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
309 reviews
5 stars
290
4 stars
6
3 stars1
2 stars3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and attentive staff, highlighting their willingness to help and provide excellent service.
Product Selection
The store offers a wide variety of stylish frames at reasonable prices, with many customers expressing satisfaction with their choices.
Eye Exam Experience
While many reviews praised the thoroughness and professionalism of the optometrists, there were some concerns regarding the comprehensiveness of the eye exams.
Store Environment
The store was frequently described as clean, organized, and welcoming, contributing to a positive shopping experience.
Mixed Experiences
A few customers reported issues with pricing and customer service, indicating that experiences can vary.
- BZBeth Zulauf1 day ago5.0I loved the selection, the representatives were extremely friendly and I was literally in and out within 20 minutes!
- LJLisa Jesaitis1 day ago5.0Prompt, friendly service. Very clean store with so many options!
- KRKay RichardsonJan 3, 20265.0What a beautiful store and helpful non pushy atmosphere. I love the interesting options and selected a style I’ve never selected before because I have thirty days to figure out of they will work for me.
- SFSarah FallsJan 3, 20261.0I started the process in October for a pair of progressive lenses/frames from WP. I've had them before without incident. First, whoever did the order in the store at Short Pump mixed up my measurement and my teenage son's. It was Carytown WP who figured that out and then placed the order for replacement glasses, which never arrived because the frame went out of stock and put my order into purgatory. I chose new frames, and got a reorder, with expedited shipping. You guessed it. I have no glasses. I am having to give up and go somewhere else. So from October to January, nothing. No one in customer service seems to be able (or want to) help. WP is great if you have single lens- don't do them for anything complicated!
- KSKatherine SorahDec 23, 20255.0I saw, online, that Warby Parker carries polarized sunglasses so I visited the Short Pump store. Within a matter of minutes, I knew I had come to the right place. I was asked what I needed and how they (sales associate and trainee) could be of help, and directed to the appropriate sections of the store. The associates were attentive without hovering; they were genuinely interested and listened to what I needed and why. Those attributes, as well as their obvious knowledgeable of their merchandise, resulted in my ability to efficiently make the right selection and leave the store as a happy customer!!
Frequently Asked Questions About Warby Parker Short Pump
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What documents should I bring when visiting Warby Parker Short Pump for prescription glasses?
Bring a digital or physical copy of your current prescription if you plan to purchase prescription frames or contacts. Payment is cashless, so bring credit or debit cards. If paying with an FSA or HSA card, bring that as well.
Does Warby Parker Short Pump accept vision insurance?
Yes, they are in-network with several major insurance carriers and also accommodate out-of-network benefits. Coverage may vary by location or plan.
Can I get optical measurements and adjustments done at Warby Parker Short Pump?
Yes, the store offers optical measurements needed for orders and provides complimentary adjustments for life. An optician is available for fit adjustments.
What is Warby Parker Short Pump's return and exchange policy?
They have a 30-day hassle-free return or exchange policy for eyewear and accessories purchased online or in-store. Contact lenses can be returned or exchanged within 30 days if unopened and in original packaging.
Are gift cards available at Warby Parker Short Pump?
Yes, physical gift cards can be purchased in-store or online, and e-gift cards are also available for immediate use.
What types of eyewear products does Warby Parker Short Pump offer?
The store offers prescription glasses starting at $95, sunglasses, progressive lenses, contact lenses, and frames in various styles and materials including acetate, wire, metal, and more.
What are the operating hours of Warby Parker Short Pump?
Open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Warby Parker Short Pump wheelchair accessible?
Yes, the location has wheelchair accessible entrance and parking, and welcomes LGBTQ customers as a safe space.
Which nearby stores can I visit for clothing shopping around Warby Parker Short Pump?
Nearby clothing stores include UNTUCKit, Tommy Bahama, Madewell, Banana Republic, Lululemon Athletica, Talbots, and White House Black Market, offering men's, women's, and children's apparel.
What are some nearby stores or attractions to visit before or after shopping at Warby Parker Short Pump?
Shoppers can visit Short Pump Town Center shopping center, Swarovski jewelry store, Brighton Collectibles, or relax at Salon del Sol beauty salon. These locations provide great options for dining, shopping, and pampering.