Brand Certified
Warby Parker Short Pump
4.8(320 reviews)
Certified by Warby Parker Short Pump • Feb 22, 2026
Business Details
11800 W. Broad St., Richmond, VA
23233, United States
Certified by Warby Parker Short Pump • Feb 22, 2026
(804) 250-6938
Certified by Warby Parker Short Pump • Feb 22, 2026
https://stores.warbyparker.com/va/richmond/11800-w-broad-st
Certified by Warby Parker Short Pump • Feb 22, 2026
About
Certified by Warby Parker Short Pump • Feb 22, 2026
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Warby Parker Short Pump • Feb 22, 2026
Hours
Certified by Warby Parker Short Pump • Feb 22, 2026
Reviews
4.8
320 reviews
5 stars
301
4 stars
6
3 stars1
2 stars3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and attentive staff, highlighting their willingness to assist and provide a pleasant shopping experience.
Product Selection
The store offers a wide variety of stylish frames at reasonable prices, with many customers expressing satisfaction with the selection available.
Efficiency
Many reviews noted the quick and efficient service, with customers appreciating the streamlined process for eye exams and purchasing glasses.
Mixed Experiences
While most feedback was positive, some customers reported issues with order accuracy and customer service follow-up, particularly regarding complex prescriptions.
- JBJacob BeamerFeb 19, 20265.0I've had eye exams at this location twice now, and both experiences were marked by helpful store staff and a clear description of what the eye exam would entail. The optician is very professional and creates a great environment for questions around eye care and additional corrective lenses options.
- TJThais JensenFeb 15, 20265.0The staff were very friendly and so helpful. She gave me space to look around without pressure and I had given her a list of glasses I had seen online and she picked them all and let me try them all on . It was a very nice experience.
- KSKrish SoniFeb 15, 20265.0I came into the store wanting to fix the fit of my glasses, and they were more than willing to fix the fit and the nose pieces as well. This was all done free of charge, thanks Matt!
- KDk dFeb 7, 20265.0Dr. Palesis was extremely kind and informative. All the staff were very friendly and helpful- especially Megan (not sure if that's spelled correctly). She took a lot of time to work with me to find glasses I was happy with since my prescription precludes me from many styles. Matt was also helpful sending texts and being able to communicate regarding my appointment. I don't remember the first woman's name that did my retinal imaging- she was wonderful as well. I definitely will continue to use this location for any future eye needs.
- ABAndrea BushFeb 1, 20265.0Everyone was very friendly and helpful. My daughter had an eye exam and purchased her first pair of glasses and got a second pair for my son using his previous prescription. Everyone who helped from the eye exam to purchasing the frames was incredibly helpful. Appreciated recommendations on the frames that fit them the best. Can't believe how little I paid for two pairs of glasses. Absolutely will recommend to everyone.
Frequently Asked Questions About Warby Parker Short Pump
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too. This is a cashless location, so we only accept payments from credit and debit cards.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What documents should I bring when visiting Warby Parker Short Pump for prescription glasses?
Bring a digital or physical copy of your current prescription if you plan to purchase prescription frames or contacts. Payment is cashless, so bring credit or debit cards. If paying with an FSA or HSA card, bring that as well.
Does Warby Parker Short Pump accept vision insurance?
Yes, they are in-network with several major insurance carriers and also accommodate out-of-network benefits. Coverage may vary by location or plan.
Can I get optical measurements and adjustments done at Warby Parker Short Pump?
Yes, the store offers optical measurements needed for orders and provides complimentary adjustments for life. An optician is available for fit adjustments.
What is Warby Parker Short Pump's return and exchange policy?
They have a 30-day hassle-free return or exchange policy for eyewear and accessories purchased online or in-store. Contact lenses can be returned or exchanged within 30 days if unopened and in original packaging.
Are gift cards available at Warby Parker Short Pump?
Yes, physical gift cards can be purchased in-store or online, and e-gift cards are also available for immediate use.
What types of eyewear products does Warby Parker Short Pump offer?
The store offers prescription glasses starting at $95, sunglasses, progressive lenses, contact lenses, and frames in various styles and materials including acetate, wire, metal, and more.
What are the operating hours of Warby Parker Short Pump?
Open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Warby Parker Short Pump wheelchair accessible?
Yes, the location has wheelchair accessible entrance and parking, and welcomes LGBTQ customers as a safe space.
Which nearby stores can I visit for clothing shopping around Warby Parker Short Pump?
Nearby clothing stores include UNTUCKit, Tommy Bahama, Madewell, Banana Republic, Lululemon Athletica, Talbots, and White House Black Market, offering men's, women's, and children's apparel.
What are some nearby stores or attractions to visit before or after shopping at Warby Parker Short Pump?
Shoppers can visit Short Pump Town Center shopping center, Swarovski jewelry store, Brighton Collectibles, or relax at Salon del Sol beauty salon. These locations provide great options for dining, shopping, and pampering.
Brand Certified Facts from Warby Parker Short Pump
Warby Parker Short Pump partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: