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About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.4
54 reviews
5 stars
29
4 stars
2
3 stars
2
2 stars
2
1 star
19
- CLChris LorekNov 28, 20255.0While my overall experience with NSM has been great, this review is specifically for JJ Waldrop. There are few times in life when you experience truly exceptional service, and JJ has delivered that consistently. My daughter has a progressive, rare disease with complex needs requiring extensive adaptive equipment. JJ has been there to support every aspect of her care. He takes the time to genuinely understand his patients and their specific needs. His deep knowledge allows him to provide invaluable guidance, not just fitting equipment, but helping us understand what will work best for our unique situation. He's been there for every fitting, assessment, modification, and tune-up, ensuring my daughter has what she needs and that everything functions properly. His professionalism, expertise, and genuine care have made an enormous difference in my daughter's quality of life. We are incredibly fortunate to have his support.
- ELEric LivingstonAug 11, 20251.0Inefficient, poor communication, cheapest equipment
- RRRyanAug 10, 20251.0It has recently been impossible to get a hold of them for repairs. I’ve been leaving messages with different departments for weeks about a repair that my insurance needed more information about. They have not returned any of my messages or calls. All I need them to do is to fill out a piece of paperwork. But my insurance is likely going to deny the repair because National Seating and Mobility isn’t doing their part with paperwork.
- SKSharon KindallJul 24, 20252.0Have dealt with the National Seating & Mobility for years always with great service. This year has been a total Disappointment. Been forever trying to get a new mattress. Cannot get anyone to Answer messages via phone or text. I am being generous with two stars
- JWJimmy WallaceNov 23, 20181.0Very lax on communication . Reached out to manager was told repair tech would be contacting me still no call 1 week later . Reached out to national seating and mobility a second time still no response . I and yes I emailed for a response from this feed back to contact me .
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility Richmond provide?
National Seating & Mobility Richmond specializes in one-of-a-kind mobility solutions designed to be comfortable, safe, and tailored to each client to promote independence and self-reliance.
What are the main business hours for National Seating & Mobility in Richmond?
The Richmond location is open Monday through Friday from 8:30 AM to 5:00 PM and is closed on weekends and major holidays.
Where is National Seating & Mobility located in Richmond?
National Seating & Mobility is located at 3941 Deep Rock Rd, Richmond, VA 23233, United States.
How can I contact National Seating & Mobility Richmond for inquiries or support?
You can reach them by phone at +1 844-772-1170 or via email at Richmond@nsm-seating.com.
Does National Seating & Mobility Richmond offer repair and service for mobility equipment?
Yes, they provide service and repair for mobility equipment along with remote evaluations.
Is it possible to pay with a debit card at National Seating & Mobility Richmond?
Yes, they accept debit card payments and do not require cash only.
What professional support does National Seating & Mobility provide to healthcare professionals?
They provide flexible, highly professional clinical support to physicians and therapists to ensure personalized mobility solutions.
Are there fitness centers near National Seating & Mobility Richmond where clients can go before or after their appointment?
Yes, Kangaroo Jac's and Phoenix Fitness & Martial Arts are nearby gyms where clients can work out or participate in fitness activities.
What healthcare services are accessible near National Seating & Mobility in Richmond?
HF Hill & Associates, Inc., a pharmacy and family practice clinic, is nearby to support additional medical needs.
Are there any wellness or spa services close to National Seating & Mobility Richmond for relaxation?
Rose Life Spa 2, Dazzling Day Spa, Emily Weston Hair, Nailology Spa, and Unforgettable Hair LLC offer beauty, spa, and wellness services nearby for clients seeking relaxation.