Brand Certified
National Seating & Mobility
3.4(56 reviews)
Certified by National Seating & Mobility • Feb 22, 2026
Business Details
3941 Deep Rock Rd, Richmond, VA
23233, United States
Certified by National Seating & Mobility • Feb 22, 2026
(844) 772-1170
Certified by National Seating & Mobility • Feb 22, 2026
https://locations.nsm-seating.com/va/richmond/3941-deep-rock-rd
Certified by National Seating & Mobility • Feb 22, 2026
About
Certified by National Seating & Mobility • Feb 22, 2026
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
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Location
Certified by National Seating & Mobility • Feb 22, 2026
Hours
Certified by National Seating & Mobility • Feb 22, 2026
Reviews
3.4
56 reviews
5 stars
30
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3
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1 star
19
- DHDamu HariFeb 18, 20265.0Very happy. Customer centric company.
- AUA Google UserJan 22, 20264.0I had an urgent need to obtain a Hoyer Lift for transfers , I was able to work with Andy and Jessica to receive the Lift on December 24, 2025. Speeding the process was greatly appreciated.
- CLChris LorekNov 28, 20255.0While my overall experience with NSM has been great, this review is specifically for JJ Waldrop. There are few times in life when you experience truly exceptional service, and JJ has delivered that consistently. My daughter has a progressive, rare disease with complex needs requiring extensive adaptive equipment. JJ has been there to support every aspect of her care. He takes the time to genuinely understand his patients and their specific needs. His deep knowledge allows him to provide invaluable guidance, not just fitting equipment, but helping us understand what will work best for our unique situation. He's been there for every fitting, assessment, modification, and tune-up, ensuring my daughter has what she needs and that everything functions properly. His professionalism, expertise, and genuine care have made an enormous difference in my daughter's quality of life. We are incredibly fortunate to have his support.
- JWJenny WallaceMay 29, 20255.0NSM has always been amazing! I’ve worked closely with both Lorrie and JJ and only have great things to say. Great communication, very friendly and easy to work with. JJ has always had a smile on his face and made every visit enjoyable and exciting for my daughter. Needing equipment and navigating this world isn’t always easy, but with NSM, they sure make it easier! Very highly recommend!!!
- SDscott davisApr 10, 20171.0Needed wheelchair batteries for my wife's chair. She has als. Not open at all on weekends then was told I would be put on the schedule for sometime during the week. I asked if I could just bring the chair to them for the 20 minute repair and was told they had no one in the shop. I don't like this company and will not be doing business with them anymore. PS still waiting for a call back from the company!
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
Brand Certified Facts from National Seating & Mobility
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Certified February 22, 2026Yext Knowledge Graph
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