Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
197 reviews
5 stars
174
4 stars
8
3 stars1
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and knowledgeable, providing excellent customer service throughout the entire process.
Product Selection
Customers appreciate the wide variety of eyewear options available, including trendy and classic frames.
Professionalism
Many reviews highlight the professionalism of the staff, particularly in handling customer needs and providing thorough explanations during eye exams.
Mixed Experiences
While most feedback is positive, there are isolated reports of poor service, particularly regarding staff knowledge and handling of customer complaints.
Efficiency
Customers frequently mention quick service and efficient processes, from eye exams to picking up glasses.
- HWH WongNov 13, 20255.0Adrian and David were so helpful, kind, great setvies, very informative, and made the day wonderful.
- HHHannah HandyOct 30, 20255.0Staff was super helpful and we were in and out with a great pair of glasses in no time! My daughter is autistic and the staff was so kind and patient with her!
- RTRobin ThrockmortonSep 2, 20255.0I have been going to the LensCrafters at Stony Point for years for eye exams and glasses. I have found them to always be incredibly nice, professional and helpful. The manager, Aliyah, is an amazing person, incredibly friendly, extremely helpful and has exquisite taste. I always have a great experience there and I do have a lot of glasses. Highly recommend them.
- AWALBERTA WILLIAMSAug 18, 20255.0It's always a pleasure visiting Lens Crafters in Stony Point, VA. The entire staff is always helpful & knowledgeable.
- MEMary EisenAug 5, 20255.0My experiences at Lenscrafters have been consistently excellent. The opticians in the store are lovely and professional and expert in what they are doing. The selection of frames is always up to date while also including a good inventory of classics, and the lenses are superior. I have tried getting my progressives made elsewhere and nothing compares to the quality of the progressives I got at Lenscrafters-- I had no adjustment period; I just put them on and walked out the door and could see perfectly. And their 30-day return policy is not hype: They will give you a full refund with no questions asked if you need to return your glasses or have them remade. Lenscrafters is one of the few corporate entities that really delivers on quality and superior customer service!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer brand eyewear.
Which designer brands are available at LensCrafters?
LensCrafters carries eyewear from brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online via the LensCrafters scheduling link provided or by contacting the store directly.
What payment options are accepted at LensCrafters?
LensCrafters accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
What are the operating hours for LensCrafters at 9200 Stony Point Pkwy, Richmond?
LensCrafters is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services.
What nearby dining options can I visit before or after my appointment at LensCrafters?
You can visit The Green Kitchen for dining options near LensCrafters at Stony Point Fashion Park.
What entertainment options are available close to LensCrafters at Stony Point Fashion Park?
Nearby entertainment includes CinéBistro at Stony Point Fashion Park and CMX CineBistro Stony Point for dining and movie experiences.
Where can I shop for clothing and accessories near LensCrafters?
Nearby shopping options include Sisters' Boutique, Gap, Banana Republic, Victoria's Secret & PINK, and Dillard's at Stony Point Fashion Park.