Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,095 reviews
5 stars
1,054
4 stars
18
3 stars3
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff consistently received praise for being friendly, helpful, and knowledgeable, with many customers highlighting individual associates for their exceptional service.
Product Selection
Customers appreciated the broad selection of eyewear available, noting that staff helped them find suitable options within their budget.
Positive Experiences
The majority of reviews reflected positive shopping experiences, with many customers expressing satisfaction with their purchases and the overall service.
Issues with Insurance
A few customers reported problems with insurance acceptance, indicating potential confusion or miscommunication regarding coverage.
Repair Services
Customers noted quick and effective repair services for glasses, often provided free of charge, enhancing their overall experience.
- JNJulio NegronJan 3, 20265.0Tania was excellent from greeting me to education of frames lenses and fitment I believe customer service like that is not found everywhere! She was also relentless on helping me find some costume frames shades I really wanted. Although she was a giant fan and I LIONS😂 . She reach out to other stores and managers to make sure I got what I came for and then some! Due to this interaction I rate everything well.
- ASAubrey StewartJan 2, 20265.0Lily and the two gentlemen working at the Willow Lawn location on the date of my visit were very friendly and welcoming from the outset. Lily was very attentive and did a really good job of picking a nice selection of frames for me to try on and consider. Lily was very patient as I tried on frames multiple times and narrowed-down the choices. I finally selected a really nice set of frames and Lily handled the rest of the transaction very thoroughly. I was very pleased with my experience at the Willow Lawn location. Well Done and Thank You.
- SWSmiles WJan 1, 20265.0I would rate the sales associates a 10. Patrick and Seven were absolutely amazing; very accommodating and extremely knowledgeable about the glasses. They made the process easy and enjoyable.
- NFNora FerranteDec 31, 20255.0Anthony was wonderful. He was patient and helpful and answered all my questions clearly. He helped me get the best bang for my buck from my insurance, and helped me with the color theory behind picking the best frames. Looking forward to working more with him going forward.
- ADAisha DeanDec 24, 20255.0Miles and Patrick were great! Miles gave me great choices, kept me in my budget, and was very informative about my plan options. Patrick greeted me and made sure that my glasses were going to be a great fit. This team was wonderful and gave great Customer Service the entire visit!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Which designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Coach, Tiffany & Co., and more at LensCrafters.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours for LensCrafters at 1601 Willow Lawn Dr?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:30 PM.
Can I schedule an eye exam appointment online for this LensCrafters location?
Yes, you can schedule your eye exam appointment online through LensCrafters' scheduling link provided.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Apple Pay, Android Pay, Cash, Check, Discover, Mastercard, and Visa.
Is there wheelchair accessibility at LensCrafters?
Yes, this LensCrafters location has a wheelchair accessible entrance.
Are there any nearby places where I can grab a quick meal after my eye appointment?
Yes, nearby dining options include Chesapeake Bagel Bakery, Blimpie, Chick-fil-A Shops at Willow Lawn, Yoshi Sushi, and Travinia Italian Kitchen and Wine Bar - Richmond.
Where can I find a coffee shop near LensCrafters to relax before or after my visit?
You can visit Starbucks nearby for coffee and a relaxing atmosphere before or after your appointment at LensCrafters.
Are there nearby places for fitness and wellness around LensCrafters at Willow Lawn Shopping Center?
Yes, nearby wellness options include Escape Massage, The Hot Yoga Barre, Row House Fitness, and The Joint Chiropractic for massage and chiropractic services.