Brand Certified
LensCrafters
4.9(1100 reviews)
Certified by LensCrafters • Feb 22, 2026
Business Details
1601 Willow Lawn Dr, Richmond, VA
23230-3427, United States
Certified by LensCrafters • Feb 22, 2026
(804) 288-8938
Certified by LensCrafters • Feb 22, 2026
https://local.lenscrafters.com/va/richmond/1601-willow-lawn-dr.html
Certified by LensCrafters • Feb 22, 2026
About
Certified by LensCrafters • Feb 22, 2026
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by LensCrafters • Feb 22, 2026
Hours
Certified by LensCrafters • Feb 22, 2026
Reviews
4.9
1,100 reviews
5 stars
1,056
4 stars
19
3 stars3
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff consistently received high praise for being friendly, knowledgeable, and attentive, with many customers highlighting individual associates for their exceptional service.
Product Selection
Customers appreciated the wide variety of frames and lenses available, often noting that staff helped them find suitable options within their budget.
Efficiency
Many reviews mentioned quick service and efficient processes, with customers frequently noting they were in and out of the store in a timely manner.
Positive Experiences
Overall, customers reported very positive experiences, often expressing satisfaction with their purchases and the assistance they received.
- SMStacy MaloneFeb 17, 20261.0The small black girl with the name tag 7 was not a pleasure to be with. But the older white lady at the front that looked younger was kinda cool 😎 very nice 👍 and helpful + energetic and welcoming (I THINK she had medium blond hair) i would have brought more glasses but 7 made me uncomfortable I wanted to get out fast
- DBDestini BarnetteFeb 12, 20265.0Anthony was super amazing very knowledgeable and made me feel so comfortable. keep up the great work!
- JGJerome GoodeFeb 5, 20264.0Very knowledgeable and very helpful, so nice
- KDK DuganFeb 4, 20265.0Lily was supremely helpful! I couldn't have picked out glasses without her. She also managed to find savings for me based on my AAA membership. Thank you!
- DWDarren WallaceJan 31, 20261.0First time visiting here, and will be my last. Worst customer service I’ve ever had just to get a pair of glasses no eye exam through my insurance. They messed me around saying to call this number, when I did finally get through I was told that it’s for them to call not me! Still didn’t get my glasses with them. Never again
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Which designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Coach, Tiffany & Co., and more at LensCrafters.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours for LensCrafters at 1601 Willow Lawn Dr?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:30 PM.
Can I schedule an eye exam appointment online for this LensCrafters location?
Yes, you can schedule your eye exam appointment online through LensCrafters' scheduling link provided.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Apple Pay, Android Pay, Cash, Check, Discover, Mastercard, and Visa.
Is there wheelchair accessibility at LensCrafters?
Yes, this LensCrafters location has a wheelchair accessible entrance.
Are there any nearby places where I can grab a quick meal after my eye appointment?
Yes, nearby dining options include Chesapeake Bagel Bakery, Blimpie, Chick-fil-A Shops at Willow Lawn, Yoshi Sushi, and Travinia Italian Kitchen and Wine Bar - Richmond.
Where can I find a coffee shop near LensCrafters to relax before or after my visit?
You can visit Starbucks nearby for coffee and a relaxing atmosphere before or after your appointment at LensCrafters.
Are there nearby places for fitness and wellness around LensCrafters at Willow Lawn Shopping Center?
Yes, nearby wellness options include Escape Massage, The Hot Yoga Barre, Row House Fitness, and The Joint Chiropractic for massage and chiropractic services.
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