Kroger Pharmacy

Reviews

• SL

  Sarah Lundberg

  Nov 16, 2025
  3.0
  You know it, I know it, and your cousin knows it - this is a busy Kroger with not a lot of carts, and the staff are very busy. Every staff member I have ever talked to are very polite and patient, but personally, I think this place is understaffed and what staff they have is overworked, but they do the best with what they have. This particular Kroger will often be out of certain products, but I see stockers working around the clock to try and fix this - this place is just THAT busy. I heavily advise not trying to come on the weekend or evening unless you do not have other practical options. Try and go for a hand basket instead of a cart, and if you see a cart in the parking lot that works, grab it and take it in with you. There are often some great produce and baked goods discounts, which makes it worth a mid-day trek at lunch. Long story short - the faults of this Kroger are not and should not be laid at the feet of the staff, in my humble opinion. This place is just really, really, really busy. Kroger HQ, please get more small shopping carts that actually work, please.
• RW

  Rebecca Wilken

  Nov 6, 2025
  1.0
  This is the worst Kroger in the entire Richmond area, you go to any other Kroger whether it be Willowlawn or Staples Mill or Laburnum everything will be stopped. You won’t see pallets of product just sitting on every owl like you do it. This one every day they got a different time for the whole chicken to be out yesterday. The cook said it was 10 o’clock now today I go in at 10:30 nothing‘s out and they say they have till 11 every day at a different time whichever time suits them but I go to three other Kroger‘s and all of them have chickens out by 10:30. The employees are nasty. Have nasty attitudes. I walked past the frozen food section and there’s a puddle of water coming from one of the freezers that’s going all the way down the hall to the end of the freezers and there’s a little guy sitting there working on the freezers, but there’s no wet floor sign and nobody there cleaning it up typical day at Lombardi Kroger gross Nothing’s ever stopped you gotta walk around pallets to even get to anything that you need that’s on the shelf and this is every day. I live right down the street from this Kroger but today will be the last day I ever shop here. I will take the drive to Willow lawn from now on. It’s ridiculous. They need new management or knew something in here.
• JP

  Jack Paul

  Oct 31, 2025
  1.0
  Came for a simple flu shot. When I checked in and asked how long the wait would be, she said “at most 15 minutes” ended up waiting for half an hour
• AD

  Alan Digiorno

  Oct 27, 2025
  5.0
  The people working at this pharmacy are nothing but kind, diligent, hard working, and dependable. Thank you for the help and your continuous hard work! Anecdote: There are very few things in this world that are perfect. I went in to check on my prescription as it wasn't being shown on the website, I was asking about the prescription but I was told it was delayed, at the time I didn't inquire more and I assumed it was for unknown reasons. The prescription got filled the very next day and I finally inquired as to the reasons of the delay for this prescription and the very nice ladies working at the time said it was because the pharmacist working thought it was an error as it was an increased dosage. When the lady told me this information I didn't really think too much about it. Shortly after the interaction, I inferred and realized that the system we have is prone to many mistakes and these people working at the pharmacy, not only at this location but all over the US, are essentially our last line of defense in terms of getting proper, safe, correctly dosed prescriptions, and the individual who delayed my prescription was doing their job correctly and well double checking my prescription was at the right dosage and amount. Because of the extra precautions of the individual working who ensured and double checked the dosage and amount was correct, I have greater peace of mind and trust for this pharmacy and the people working here. I am forever grateful and appreciative of these hard working people. The system that we depend on for prescriptions and health is flawed and is not perfect but these people are doing their best and deserve to be treated with kindness and respect. Thank you Kroger Pharmacy of Lombardy!
• RR

  Rahnuma Rahman

  Oct 18, 2025
  1.0
  Do not use this pharmacy. They are slow, inefficient. They'll tell you to wait half an hour and then tell you they forgot to process your prescription and won't even apologize for wasting your time.

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