For Eyes

Reviews

• JV

  Joy Veney

  4 days ago
  5.0
  I love Lauren so much she was a great help to me so polite and so caring she is who you need to be here if I could I would give her a raise
• MM

  MB

  Nov 14, 2025
  5.0
  Great Prices and very exceptional staff. The store manager was extremely pleasant.
• JH

  Jolie Holmes

  Oct 7, 2025
  5.0
  Lovely staff and very helpful helping me pick the best style for my glasses. :)
• RM

  Robert Mercurio

  Oct 3, 2025
  5.0
  Just stopped in and they fixed my glasses quickly. Friendly and attentive!
• MX

  Michelle Xie

  Sep 18, 2025
  1.0
  11/7/25 Case done 10/14/25 I'm still waiting for the refund. 9/23/25 I am still waiting for the response. The problem still exists. 9/18/25 I had one of the most frustrating experiences ever with this store. Two months ago, I brought in my own eyeglass frame (barely worn) to have lenses fitted. After waiting more than two weeks with no update, I called to check, and only then did they tell me my glasses were ready. When I picked them up, the prescription was completely wrong, so I had to redo the exam and order again. This second attempt was even worse. After another month of waiting—and multiple calls where the staff gave me confusing or evasive answers—they finally admitted that my glasses had been lost in transit. When I went to the store for a solution, here were my options: 1. Choose a replacement frame. At first, one staff member told me I could pick any frame from the wall. Then another restricted me to only the $129 section, and if I wanted something better, I’d have to pay extra. This made no sense—my original frame was higher quality and definitely not plastic, and it was their fault it got lost. Why should my choice be limited because of their mistake? 2. Request a refund. But not immediately. I’d have to wait until the manager came back from vacation to approve it. And given they already lost my glasses, I had no confidence they wouldn’t “lose” the refund check too. The excuse was that it wasn’t the store’s fault but “the lab’s” fault—as if that makes a difference to the customer. 3. Wait for the manager. The staff said they couldn’t make decisions without her, and they refused to call her because she was on vacation. A store of this size with no backup system or delegated authority? Completely unprofessional. Bottom line: They took my money upfront, wasted months of my time, lost my property, and then made me wait even longer for a half-baked solution. Customers should not have to sacrifice their time because of the store’s mistakes. If you want fast, reliable service, and accountability when things go wrong—this is not the place.

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