Business Details
About
OptometryEye Care Center
Dr. Robert Bastaich & Associates is the local eye doctor to see for all of your eye care needs in Richmond, VA. As your local Richmond optometrist, Dr. Robert Bastaich & Associates can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 11500 Midlothian Turnpike Richmond, VA 23235 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.
Details
- Wheelchair accessible entranceAvailable
Location
Dr. Robert Bastaich & Associates
11500 Midlothian Turnpike, Richmond, VA
23235, United States
Hours
Reviews
4.5
660 reviews
5 stars
533
4 stars
39
3 stars
17
2 stars
17
1 star
54
What are people saying?
AI-generated from recent customer reviews
Doctor's Care
Patients appreciate the doctor's thoroughness, knowledge, and ability to communicate effectively about eye health.
Staff Friendliness
Many reviews highlight the friendly and helpful nature of the office staff, although some mention issues with the front desk.
Appointment Issues
Several customers reported long wait times and difficulties in scheduling or receiving follow-up care.
Prescription Problems
Numerous complaints were made about difficulties in obtaining prescriptions and lack of communication regarding follow-ups.
Office Conditions
Feedback indicates that the office cleanliness and organization could be improved.
- TSTerry S.Nov 13, 20255.0I read some of the previous reviews while looking for a local eye doctor. I still made an appointment to see for myself. When I arrived, the waiting area had many patients and the office has been around a long time, so to me that speaks volumes and we can have different views or interpretations of situations. I wanted to leave my review AFTER taking the time to see the office versus jumping to conclusions. Dr. Bastaich and his staff are friendly and professional. I have been to their office a few times now and they have a lot of patients but I feel like we are helped in a timely manner and there is an established workflow for the patients to be checked in, seen, and checked out. There are different days and times that are busier, but that is normal for any office. They do have an online appointment scheduler and also have walk-in appointments. So please do expect some days/times the wait will be less and some days/times, it may be more. It's like I usually plan not to go to my post office first thing Monday morning or late in the day right before the holidays😅 I can say I am VERY GLAD to have such an important service in the local mall! Thank you to Dr. Bastaich and your office!🎉 I do see other reviews state they left voicemails; if okay to say, the employees at the front desk are also helping patients check in and with the initial screenings that occur before the doctor performs his exam. So if it is something urgent, stop by the office instead and someone will help you in person. There is a posted lunch time, but that would be the same for many offices or businesses. We all need to eat or have time around lunch. 🙏
- TKTammy KorbeNov 10, 20255.0Fast and efficient. Not much of a wait time at 5pm. It's in the mall. I was 10 minutes late, called to let them know. They were accommodating
- BCBURKE CLARKNov 4, 20255.0DR Bastaich is very concerned about my eyes and treats me with care.
- LSLarry ScottOct 30, 20255.0always a good visit
- DHDana HubbardOct 5, 20255.0This office is who I choose for My yearly eye exam. I’ve been a repeat customer and patient. Really enjoy conversations with the doctor in the office. Staff is quick and friendly. I truly appreciate their care.
Frequently Asked Questions About Dr. Robert Bastaich & Associates
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What is involved in an eye exam?
An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
Why should I get an eye exam at Dr. Robert Bastaich & Associates?
An annual eye exam can detect vision changes, eye health issues, and early signs of general health problems like diabetes and high blood pressure. Scheduling your annual exam helps maintain your eye and overall health.
What happens during an eye exam at Dr. Robert Bastaich & Associates?
The exam includes comprehensive tests to assess your vision and eye health. The optometrist will discuss results and determine the correct prescription if needed.
Is a contact lens exam different from a regular eye exam here?
Yes, after a comprehensive eye exam to ensure your eyes are healthy, a contact lens fitting involves detailed measurements to select appropriate lenses. An additional fee applies for contact lens fittings.
What are the office hours of Dr. Robert Bastaich & Associates?
The office is open Monday through Saturday from 10:00 AM to 6:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Where is Dr. Robert Bastaich & Associates located?
The office is located at 11500 Midlothian Turnpike, Richmond, VA 23235, inside Chesterfield Towne Center.
What payment methods does Dr. Robert Bastaich & Associates accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is the office of Dr. Robert Bastaich & Associates wheelchair accessible?
Yes, the office has a wheelchair accessible entrance for customer convenience.
What nearby shopping options are available around Dr. Robert Bastaich & Associates?
Nearby you can find popular stores like LensCrafters for eyewear, THE LIMITED and LOFT for clothing, as well as Jewelry Mart and Zales for jewelry, providing convenient shopping before or after your eye care visit.
Are there beauty and wellness services near Dr. Robert Bastaich & Associates?
Yes, nearby options include Ulta Beauty, Lee Nails beauty salon, Upscale Therapy massage center, and Delightful Beauty Spa, ideal for pampering after your appointment.
How can nearby stores like Sunglass Hut at Macy's and LensCrafters help with my eye care needs?
These nearby eyewear retailers offer a range of sunglasses and optical services, making it easy to shop for new frames or shades close to your eye exams at Dr. Robert Bastaich & Associates.