Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
374 reviews
5 stars
315
4 stars
8
3 stars
7
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about the cleanliness of the office, including dirty exam rooms and cluttered front desks.
Customer Service
Many customers praised the staff for their friendliness, professionalism, and helpfulness, with specific mentions of employees like Chris, Amber, and Jill.
Efficiency
Several reviews noted quick service, with many customers receiving their glasses in under an hour.
Product Selection
Customers appreciated the variety of frames available, although some expressed dissatisfaction with the fit and style options.
Mixed Experiences with Doctors
While some customers had positive interactions with the optometrists, others reported rude behavior and inadequate examinations.
- JJJared JonesNov 16, 20255.0Amber was extremely knowledgeable and friendly in helping me order the pair of Meta glasses I was interested in.
- KBKenneth BarbourNov 14, 20255.0Awesome experience thank you 😊
- KRKelly RuszSep 20, 20251.0Still sitting here after 50 minutes. The office is inefficient and dirty. The staff seem nice enough but don’t seem to care that you’ve been sitting for a long time before anyone comes to talk to you. They just write it off as it being a Saturday. The floor in the exam room had some sort of rug covering on it which was dirty and I’ll fitting. Scratches and dents in the walls and a tub of Lysol wipes holding the door open. Wow! This is just awful. Let me just get my prescription and run. I will never come back here. I’d leave now if I hadn’t already invested so much time.
- JNJennifer NealSep 10, 20252.0The office is very dirty- from the front desk will mile high papers to the exam room. Cleanliness is not a priority and that is concerning in a healthcare setting . Looking back in the reviews as far as last year there were complaints of dirty office space. Looks like it has not been touched or improved. Hire a night time cleaner after a deep clean. retrain your team to put things away and clean and sanitize after use. I was tempted to leave prior to the exam. I was so shocked by the condition of the office. The Doctor was nice enough, said my overall eyes didn’t change from my previous prescription. I paid 45.00 for the visit and went next door. The sales people at the glasses place are very personable and were helpful. I did not purchase glasses as I wasn’t hoping to expedite an order since I had a broken pair. Since they couldn’t expedite I chose not to rush the purchase. I’ll check back when I have time and can get a family members second opinion.
- CBCynthia BarbeeSep 10, 20255.0Mr. Bruce was very professional, good customer service and knowledgeable with information needed for my request to fulfill a complete sales process. His patience and time to understand my request was greatly appreciated. Lens Crafters is fortunate to have Mr. Bruce to represent your vision for the company. Good job Mr. Bruce and Thank you! From: Mrs. Barbee.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What kinds of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams using the latest vision technology, along with premium lens solutions including options like Transitions® and Blue-violet light filtering lenses.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What designer eyewear brands are available at LensCrafters?
LensCrafters offers a wide range of designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and more.
What payment options are accepted at LensCrafters?
Payment options include American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What are the store hours for LensCrafters at 11500 Midlothian Tpke, Ste 208?
Monday to Thursday: 10:00 AM - 7:00 PM, Friday and Saturday: 10:00 AM - 8:00 PM, Sunday: 12:00 PM - 6:00 PM.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online using the LensCrafters appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0431&storeId=10851
Is LensCrafters wheelchair accessible?
Yes, LensCrafters has a wheelchair accessible entrance for customer convenience.
Where is LensCrafters located and what shopping center is it part of?
LensCrafters is located at 11500 Midlothian Tpke, Ste 208, North Chesterfield, VA 23235-4768, inside Chesterfield Towne Center.
What nearby stores can I visit along with LensCrafters at Chesterfield Towne Center?
Nearby stores include Macy's Backstage, Ulta Beauty, Zales jewelry, LOFT women's clothing, and Sunglass Hut at Macy's, providing a variety of shopping options before or after your eye care visit.
Are there other eye care providers near LensCrafters in Chesterfield Towne Center?
Yes, Dr. Robert Bastaich & Associates is another optometrist located nearby, allowing for alternative eye care services in the area.
Can I combine a visit to LensCrafters with a trip to beauty and spa services nearby?
Absolutely, nearby beauty and spa options include Lee Nails, Delightful Beauty Spa, Salon Newrell LLC, and Stylzbyjolonn, perfect for a complete self-care outing along with your eye care needs.