Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
382 reviews
5 stars
322
4 stars
8
3 stars
7
2 stars
8
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and helpful staff, particularly highlighting individuals like Amber, Chris, and Jill for their exceptional service.
Cleanliness Issues
Several reviews pointed out significant cleanliness problems in the office, including dirty exam rooms and cluttered front desks, which raised concerns about hygiene.
Product Quality
While some customers were satisfied with their glasses and the selection available, others reported issues with lens fitting and dissatisfaction with their prescriptions.
Efficiency
Customers appreciated the quick service, with many noting that they received their glasses in a timely manner, often within an hour.
- JSJim Smith5 days ago5.0Absolutely a 5 Star + experience. Purchased new prescription lenses for Meta Ray-Ban. My contact, Jill (who is an optician at the Chesterfield Mall, Richmond, VA) was one of the most knowledgeable and helpful people I have ever dealt with when making ANY purchase. It was a very busy day at LensCrafters and she took considerable time to assist with fitting and general lens setup. She was extremely knowledgeable of Meta glasses and patiently explained every question I had. I am so fortunate I picked this location and was assisted by Jill. I will not go anywhere else in the future.
- PEPack EldridgeDec 13, 20255.0I’ve been going to this LensCrafters location for about three years now, and I’ve never had a bad experience. The customer service is always great, and I’m always greeted when I walk in. During my most recent visit, an assistant manager helped me upgrade my glasses and made the process quick and easy. There were no delays or problems at all. I’m always happy with the service here and will continue coming back.
- ZZZ W (Z)Dec 2, 20255.0Store manager is on another level. Would shop there again!
- RBRobert BiseNov 29, 20251.0Glasses are ok . Customer service not their strong suit . I recieved no updates on my order other than when I called!!!
- JRJasmine RobertsNov 18, 20255.0My experience was amazing! From the time I walked in Amber was amazing! I specifically had the shorter Amber as my sales person and she was wonderful! I am so happy to have had her as my person! She answered every question I had, helped me try on lenses and picked what fit me best! Would recommend to all my friends!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What kinds of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams using the latest vision technology, along with premium lens solutions including options like Transitions® and Blue-violet light filtering lenses.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What designer eyewear brands are available at LensCrafters?
LensCrafters offers a wide range of designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and more.
What payment options are accepted at LensCrafters?
Payment options include American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What are the store hours for LensCrafters at 11500 Midlothian Tpke, Ste 208?
Monday to Thursday: 10:00 AM - 7:00 PM, Friday and Saturday: 10:00 AM - 8:00 PM, Sunday: 12:00 PM - 6:00 PM.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online using the LensCrafters appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0431&storeId=10851
Is LensCrafters wheelchair accessible?
Yes, LensCrafters has a wheelchair accessible entrance for customer convenience.
Where is LensCrafters located and what shopping center is it part of?
LensCrafters is located at 11500 Midlothian Tpke, Ste 208, North Chesterfield, VA 23235-4768, inside Chesterfield Towne Center.
What nearby stores can I visit along with LensCrafters at Chesterfield Towne Center?
Nearby stores include Macy's Backstage, Ulta Beauty, Zales jewelry, LOFT women's clothing, and Sunglass Hut at Macy's, providing a variety of shopping options before or after your eye care visit.
Are there other eye care providers near LensCrafters in Chesterfield Towne Center?
Yes, Dr. Robert Bastaich & Associates is another optometrist located nearby, allowing for alternative eye care services in the area.
Can I combine a visit to LensCrafters with a trip to beauty and spa services nearby?
Absolutely, nearby beauty and spa options include Lee Nails, Delightful Beauty Spa, Salon Newrell LLC, and Stylzbyjolonn, perfect for a complete self-care outing along with your eye care needs.