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Since 1994, Tycon Medical has been serving the Hampton Roads area with a strong focus on customer service and a personal touch that only a local, family-owned business can deliver. Named after his two sons, TYler and CONnor, Tycon Medical specializes in custom manual and custom power wheelchairs, home medical equipment, CPAP therapy for sleep apnea, as well as a catalog of specialty products that can make a world of difference for someone’s unique situation. Tycon Medical prides itself on finding solutions for its customers that enhance lives, keep patients in their home, grant mobility, and most importantly, independence.
Location
Hours
Reviews
4.8
534 reviews
5 stars
496
4 stars
14
3 stars3
2 stars4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting their friendliness, professionalism, and willingness to go above and beyond.
Product Knowledge
Staff members demonstrated extensive knowledge about medical equipment, providing thorough explanations and support during fittings and setups.
Response Time
Customers appreciated the quick response times for inquiries and service requests, often receiving prompt assistance even outside of normal business hours.
Billing Issues
Some customers reported difficulties with the billing department, citing poor communication and unresolved issues regarding payments and insurance.
Equipment Quality
While many reviews praised the quality of the medical equipment, there were a few complaints about receiving incorrect sizes or issues with equipment delivery.
- TCTiffany Cherry2 days ago5.0I had a great experience! It was nothing like I thought it would be. The staff is absolutely wonderful! Ashley greeted me as soon as I walked in and was very friendly. Shannon is absolutely amazing. From the moment I walked into her office I felt at ease. She was very knowledgeable, professional, and kind. She anticipated every question I thought of asking and had all the answers to my questions. She made sure to go over every option in regards to masks, and even insurance issues. I left my appointment optimistic and comfortable with my equipment. 10/10 would definitely recommend. Also, Dynasty was very helpful in setting my appointment and following up with answers to my questions. Thank you ladies!
- KFKristel FeltonDec 18, 20251.0They charge you for equipment- when it is covered- they say you are not covered to get you to change your insurance plan- which is a CMS violation due to them not holding a insurance license! They have done this to 5 of my clients over medical equipment when it was covered they say no - and make the client pay out of pocket- double dipping from insurance and the client paying! Be Aware! They are ripping clients off and suggesting the client change carriers! This is unethical and against the center of CMS rules! I will be filing another complaint! This company is a scam!
- JWJames WhittingtonDec 10, 20255.0Shannon was fantastic. Made my fitting experience quick, intuitive, and had an answer for all questions I had. Wish all medical appointments went this smoothly.
- MCMarcel ChapmanOct 10, 20255.0I want to recognize the outstanding staff at TYCN Medical—especially Ashley, Shannon and Jennifer. They are always smiling and consistently deliver exceptional customer service. Their friendly demeanor and professionalism truly make a difference. Thank you to the entire team at TYCN Medical for creating such a welcoming and supportive environment!
Frequently Asked Questions About Tycon Medical
What types of products and services does Tycon Medical specialize in?
Tycon Medical specializes in custom manual and power wheelchairs, home medical equipment, CPAP therapy for sleep apnea, and a range of specialty products tailored to unique needs.
Since when has Tycon Medical been serving the Hampton Roads area?
Tycon Medical has been serving the Hampton Roads area since 1994.
What are Tycon Medical's regular business hours?
Tycon Medical is open Monday through Friday from 8:30 AM to 4:30 PM and is closed on weekends.
Where is Tycon Medical located?
Tycon Medical is located at 801 Orapax Street, Norfolk, VA 23507, USA.
What payment options does Tycon Medical accept?
Tycon Medical accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Tycon Medical via email?
You can contact Tycon Medical by emailing tyler@tyconmedical.com.
Does Tycon Medical have an online presence for more information?
Yes, you can visit their website at https://tyconmedical.com/ or their Facebook page at https://www.facebook.com/TyconMedical.
What nearby places can I visit around Tycon Medical?
Nearby places include Love Petals charity organization, Hillary West Studios LLC for event photography, and Aire Serv of Tidewater for HVAC services.
Are there any nearby dining options near Tycon Medical?
Yes, nearby dining options include Ghost Kitchen Norfolk (burger restaurant), Orapax Restaurant and Bar (Greek and Mediterranean cuisine), and Torch Bistro (American restaurant and bar).
Are there recreational or fitness facilities close to Tycon Medical?
Nearby you can find the Tacky Sweater 5k Run gym, Lacey Lee Fitness gym, and Bogey's 757 golf course and amusement park for recreational activities.