Brand Certified
National Seating & Mobility
2.4(28 reviews)
Certified by National Seating & Mobility • Feb 22, 2026
Business Details
2600 Eltham Avenue, Norfolk, VA
23513, United States
Certified by National Seating & Mobility • Feb 22, 2026
(877) 326-0972
Certified by National Seating & Mobility • Feb 22, 2026
https://locations.nsm-seating.com/va/norfolk/2600-eltham-avenue
Certified by National Seating & Mobility • Feb 22, 2026
About
Certified by National Seating & Mobility • Feb 22, 2026
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
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Location
Certified by National Seating & Mobility • Feb 22, 2026
Hours
Certified by National Seating & Mobility • Feb 22, 2026
Reviews
2.4
28 reviews
5 stars
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1 star
17
- NKNicole KrieschenFeb 3, 20261.0I’ve had to work with this company for years. My daughter has got multiple pieces of equipment from this place. It takes them forever to get stuff ordered and forever to get it to you. And then they don’t ever call you like they say they’re gonna do to let you know if a piece of equipment is being delivered or what. I am so irritated with this company right now. I don’t know what to do because I don’t have a lot of options.
- SDscott dozierMay 5, 20251.0I got a chair from them in 2024...the experience I had was awful. I can't get the repairs done when they say so. They change the date & time without notifying me before hand. The chair still has a warranty... I can't get them to honor it. I wouldn't recommend Seating & Mobility to anyone. They lie to you about time frame driver is on its way never call never leave a message never show up but say they do I've never had a bad experience like this before awful people to deal with have door cam two show
- KJkevin jonesMar 28, 20254.0UPDATE- After placing the review, a manager named Phyllis contacted me and was able to straighten out the error that was taken place in the office that was handling my case. It was going nowhere for 2 months but after she was able to straighten it out, went like clock work after that and had my new chair in a matter of just 2 months I think it was which is normal. I was still a bit upset but actually because of the delay, worked in my favor. So in all, everything is fine. Just waiting for the additional carrier that wasn't covered ( which I knew it wouldn't be ). Beats the heck out of my 14 year old Hoverround FWD. Thanks to Phyllis. Without her, I would still be using it with 3 wheels lol. Not location specific but these are THE WORST I've ever dealt with. They lie and never call you back. They said they didn't have my phone number but I have 2 texts to prove otherwise. They make no effort to help you. Here it is 2 months+ and still waiting. Insurance hasn't been filed. They claim last week I was in the hospital and couldn't proceed. That's 2 months after initiated and it's been 2 weeks since I got out and they still haven't filed. Can't talk to anyone that knows anything. Trying to find another company as this is worthless.
- RGRyan GurleyDec 29, 20231.0Don't know about the company but if the way they drive is any indication, Id call someone else
- MSMargaret SternerSep 14, 20221.09/19/2022 Latest and last update I spoke with there customer service group last Friday and nothing has changed. There was a note in there system saying they contact me which they didn't which goes to show they aren't as customer service orient has they lead people to believe. This is the worst customer service I had to deal with they don't call you back and I get the impression that they don't care about my issue. I'm trying to purchase a Hoyer lift for my Wife that was approved by my insurance company. I keep getting road blocks from there customer service staff when I told the issue has been resolve another problem comes up. Does the staff know what there doing?
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility offer?
National Seating & Mobility builds one-of-a-kind mobility solutions that are comfortable, safe, and designed to work completely in sync with each client to deliver independence and self-reliance.
Where is National Seating & Mobility located in Norfolk, VA?
National Seating & Mobility is located at 2600 Eltham Avenue, Suite 110, Norfolk, VA 23513.
What are the business hours for National Seating & Mobility in Norfolk?
They are open Monday to Friday from 8:30 AM to 5:00 PM and closed on weekends and major holidays such as Thanksgiving and Christmas.
How can I contact National Seating & Mobility in Norfolk?
You can contact them by phone at +1 877-326-0972 or via email at Norfolk@nsm-seating.com.
Does National Seating & Mobility offer repair services?
Yes, they offer Services & Repair including wheelchair repair and other mobility equipment maintenance.
What payment methods are accepted at National Seating & Mobility?
They accept debit card payments and do not require cash only transactions.
What professional associations is National Seating & Mobility affiliated with?
They are affiliated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
What nearby business can I visit before or after my appointment at National Seating & Mobility?
After your visit, you might want to check out nearby stores like Trible's Appliance Store or electronics retailers such as ASG Security - Norfolk for additional shopping options.
Are there any wellness or medical services close to National Seating & Mobility?
Yes, HomeChoice Partners pharmacy and BioScrip Infusion Services are nearby for any additional medical or pharmacy needs.
What other services and facilities are near National Seating & Mobility that could benefit customers?
Nearby you can find facilities like Concentra Urgent Care for occupational therapy, as well as Senior Services of Southeastern Virginia, which could support families and senior clients.
Brand Certified Facts from National Seating & Mobility
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