Brand Certified
LensCrafters
4.9(324 reviews)
Certified by LensCrafters • Feb 22, 2026
Business Details
1221 W 25th St Building 5, Norfolk, VA
23508, United States
Certified by LensCrafters • Feb 22, 2026
(757) 533-5200
Certified by LensCrafters • Feb 22, 2026
https://local.lenscrafters.com/va/norfolk/1221-w-25th-st-building-5.html
Certified by LensCrafters • Feb 22, 2026
About
Certified by LensCrafters • Feb 22, 2026
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by LensCrafters • Feb 22, 2026
Hours
Certified by LensCrafters • Feb 22, 2026
Reviews
4.9
324 reviews
5 stars
312
4 stars
6
3 stars0
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Fran, Sasha, and Rashanda.
Product Selection
The store offers a wide variety of frames and lenses, catering to different styles and budgets, which customers appreciated.
Professionalism
The staff demonstrated professionalism and patience, making customers feel comfortable and respected during their visits.
Cleanliness and Atmosphere
The new location was noted for being clean and inviting, contributing to a positive shopping experience.
Mixed Experiences
While most reviews were positive, there were a few mentions of issues with prescription accuracy and customer service during problem resolution.
- DBDanielle Briggs2 days ago5.0A great selection of frames and service was excellent. Fran was wonderful at helping us choose the best glasses. A positive experience overall.
- EDEmmanuelita DillFeb 16, 20265.0I definitely needed a " stress-free" thorough eye exam. So, to visit the new office location of my optometrist, Dr. Sylvia Lohr, was the very best choice. Located at a much closer address: 1221 West 25th St., Suite 501, ample parking was so much easier. Not just the convenience, but the warm greetings from the receptionist and Dr. Lohr, herself, was special. Dr. Lowry uses the term, "my friend" when talking with me. Yes, it's true she has the "latest super high technology of digital optical measurements," but she still knows the value of treating her patients with gentle kindness. Without a doubt, all the time she took with me to make sure my prescribed new lenses will give me the clearest vision possible, I do trust her with my eye care. And of course, she humbly acknowledged her limitations for my" total eye health care," so, she has referred me to specialist to detect any eye disorders early on. You have to go and "SEE" all this for yourself. I am sure glad I did.
- LPLoretta PaytonFeb 7, 20265.0Awesome staff kind, professional knowledgeable and amazing name brand /stylish eye ware for women. Thanks for all you do!
- SXShawna XOJan 30, 20265.0Angie was great, she has so much patience with my entire family. She was so welcoming and friendly, to us especially being a newbie. She communicates so well and she literally could trace every pair of glasses I tried on based on the movement of the glasses. She is so amazing. Thank you so much for everything. So if you stop by the Norfolk, VA location please ask for Angie. Thanks Again!
- JGJG GOTSWAGJan 25, 20265.0Francisca was very helpful and super kind. Has amazing taste as well definitely a good experience
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Norfolk offer?
LensCrafters in Norfolk offers comprehensive eye exams, premium lenses such as Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear including brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, and Oakley. They also provide prescription wearable technology from innovative brands.
Which vision insurance plans are accepted at this LensCrafters location?
This LensCrafters location accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters in Norfolk?
LensCrafters Norfolk is open Monday through Saturday from 9:30 AM to 6:30 PM and on Sunday from 12:00 PM to 5:00 PM.
How can I schedule an eye exam appointment?
You can schedule an eye exam appointment online through LensCrafters' booking link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=1086&storeId=10851.
Does this LensCrafters location offer in-store pickup for eyeglasses?
Yes, LensCrafters in Norfolk offers in-store pickup for eyeglasses.
What payment options are accepted at LensCrafters in Norfolk?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Is the LensCrafters store accessible for customers with disabilities?
Yes, this LensCrafters location has a wheelchair accessible entrance.
Are there any gyms near LensCrafters Norfolk where I can work out before or after my appointment?
Yes, Club Pilates and StretchLab are nearby gyms where you can enjoy pilates and stretching workouts before or after your visit to LensCrafters.
What are some nearby restaurants where I can eat before or after visiting LensCrafters?
You can visit nearby restaurants such as Just Birdies, MOMO Kitchen, Biscuit Belly - Norfolk, Jimmy John's, Sanctuary at the Railyard, District Taco, and Chicken Salad Chick for a variety of dining options.
Are there any local attractions or markets near LensCrafters in Norfolk to explore after my eye exam?
Yes, after your appointment, you can check out The Railyard at Lamberts Point shopping center and the Summer Market at Afterglow Brewing, a farmers market offering fresh fruits and vegetables.
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