Staff Performance
Customers consistently praised the staff for being friendly, helpful, and professional, with specific mentions of individual staff members like Tony, Kris, and Robin for their exceptional service.
Cleanliness
Many reviews highlighted the cleanliness of the gym, with frequent mentions of the cleaning staff being diligent and maintaining a well-kept environment.
Facilities and Equipment
The gym is noted for having a wide variety of equipment and amenities, although some feedback indicated that certain areas, like the men's locker room, need maintenance.
Community Atmosphere
The gym fosters a welcoming and inclusive atmosphere, with many customers appreciating the supportive community and the variety of classes offered.
Management Issues
Some reviews pointed out concerns regarding management responsiveness and staff turnover, suggesting a need for improved communication and management training.