Brand Certified
LensCrafters
4.6(283 reviews)
Certified by LensCrafters • Feb 22, 2026
Business Details
12300 Jefferson Ave, Newport News, VA
23602-0020, United States
Certified by LensCrafters • Feb 22, 2026
(757) 249-3091
Certified by LensCrafters • Feb 22, 2026
https://local.lenscrafters.com/va/newport-news/12300-jefferson-ave.html
Certified by LensCrafters • Feb 22, 2026
About
Certified by LensCrafters • Feb 22, 2026
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by LensCrafters • Feb 22, 2026
Hours
Certified by LensCrafters • Feb 22, 2026
Reviews
4.6
283 reviews
5 stars
251
4 stars
5
3 stars2
2 stars1
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of associates like Jennifer, Ashleigh, and Kayla.
Professionalism
Several reviews highlighted the professionalism of the optometrists and staff, particularly Dr. Long, who was noted for her thoroughness and care.
Mixed Experiences
While many had positive experiences, there were notable complaints about unwelcoming staff and poor customer service during certain visits.
Product Quality
Customers appreciated the variety of frames available, but some expressed dissatisfaction with the quality of lenses and issues with defective products.
- TCTiera CosbyFeb 18, 20265.0Kayla was very knowledgeable and understanding, and she helped me choose the best pair of glasses.
- A**Feb 17, 20261.0I visited this Patrick Herny Lenscrafters twice on different days and was not properly greeted either time. On both occasions, I had to ask for assistance. One of the employees seemed bothered and came across as rude. They were not helpful and walked away while I was still trying to get assistance with finding the correct frames. While I was still browsing and had not yet received any assistance, two other customers walked in. The other employee immediately greeted them warmly, saying, “Welcome in, I’ll be right with you!” Meanwhile, I was left feeling completely invisible, despite still waiting for help. The experience made me feel very unwelcome and undervalued as a customer. Unfortunately, this was consistent with a previous comment I left below. Because of these repeated negative experiences, I cannot justify giving this location any of my business.
- GMGrace MasseyFeb 16, 20265.0Kayla did a great job. Got me in and out in a hurry. Thank you
- JSJeff ShusterDec 30, 20255.0I had the pleasure of working with Kayla to find a pair of glasses. She was very friendly and helpful in finding something I liked. Will be back.
- ADAmber DooleyDec 27, 20255.0I came into the LC store in Newport News to find a new pair of glasses. Ashleigh helped me find two pairs I really liked, fitted me for the glasses, & helped me run a few cost comparisons. I then left and came back the next day with my new prescription and Ashleigh not only remembered me, but also remembered the exact two frames that I liked and found them for me right away so I could show my husband. She was friendly, efficient, answered all my questions, and had us in and out in no time!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer at the Newport News location?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at this LensCrafters store?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What designer brands can I find for eyeglasses and sunglasses at LensCrafters?
You can find designer brands such as Ray-Ban, Oakley, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, Polo, Tiffany & Co., and more.
Does LensCrafters offer contact lens exams, and how are they different from regular eye exams?
Yes, LensCrafters offers contact lens exams which include detailed measurements to determine the right contact lenses for you. This fitting and evaluation requires an additional fee beyond a standard comprehensive eye exam.
What are the store hours for LensCrafters at 12300 Jefferson Ave?
The store is open Monday to Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters in Newport News?
Yes, you can schedule your eye exam online using the LensCrafters appointment link provided on their website.
Does LensCrafters provide any in-store pickup options?
Yes, LensCrafters offers in-store pickup services for your convenience.
What nearby dining options are available if I visit LensCrafters at Patrick Henry Mall?
Nearby dining options include The Bistro, Auntie Anne’s, Charleys Cheesesteaks, Suki Hana Japanese and Chinese restaurant, Dairy Queen, Sbarro pizza, Subway sandwich shop, Tropical Smoothie Cafe, Chick-fil-A, and The Twisted Crab seafood restaurant.
What other stores and shopping options are near LensCrafters at Patrick Henry Mall?
Nearby stores include Tumi luggage store, City On My Chest clothing store, Verizon mobile phone store, Lids hat and sportswear shop, Payless ShoeSource, Finish Line shoe store, Jewelry Empire, Kay Jewelers, JD Sports, Gymboree children's clothing, and Cotton On fashion store.
How can nearby places help me plan my visit to LensCrafters at Patrick Henry Mall?
You can combine your eye care visit with shopping at nearby stores like Verizon or Lids, enjoy a meal at nearby restaurants such as The Bistro or Chick-fil-A, or grab a snack from Auntie Anne’s. The mall setting makes it convenient to handle multiple errands and leisure activities in one trip.
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