StretchLab

Reviews

• CB

  Crystal Breedlove

  Nov 11, 2025
  5.0
  I love my stretches. Alex has done a great job listening to which areas need the most help, priced better than a massage and more effective. Great staff, always pleasant!
• BM

  Benjamin Maddox

  Apr 19, 2024
  4.0
  I had an amazing experience with my flexologist at StretchLab in Short Pump, super friendly and knew what they were doing. I saw drastic improvements in my flexibility, reduced muscle pain, and so many other positive gains. It was super easy to setup, schedule and the environment was great. I HIGHLY recommend this to everyone! The only areas of improvement are with the front desk personnel being more aware of the companies policies, improved communications, better understanding of the systems, improved follow-up, and better education. I ran into some issues when I requested for account to go on a temporary freeze and then decided to temporarily cancel my membership because of costs only, and my insurance would not cover it. Their team had no understanding on how to manage any of this and consistently messed up my account, continued to charge my card, and out of the almost 6 different people I spoke with, they were all inconsistent in their understandings of the company policies and how to do things. HOWEVER... I was finally connected with an area manager, Liam, who was absolutely phenomenal to talk with and super helpful. He was able to resolve my issue quickly, explain things more clearly, and tell me what actions he was going to take to address my concerns, which he was able to see from my notes in my account. He refunded my last charge and made things right. I WILL return to StretchLab and appreciate Liam and the flexologist for their overwhelming support and all they did to help me become healthier. I have confidence that Liam will address my concerns and support his team in becoming more consistent and aware of the company expectations and policies.
• TK

  TJ King

  Mar 4, 2024
  1.0
  My interactions with the staff have been great. When I can get scheduled for a stretch I have had a great experience. My issue is with scheduling in the app and the lack of available times. I’ve tried several times to schedule on the app and have either been unable to find evening appointments for weeks at a time or have been told I don’t have any available sessions when it clearly shows I have several. I feel like they are understaffed at this location. I wish I didn’t sign up at all at this point. Now I’m locked in for three months and probably will only get to go a handful of times. I feel like the idea is good but they just took to many clients on too quickly.
• TR

  Taniki Richard

  Dec 17, 2023
  5.0
  Getting support from Stretch Lab to eleviate muscle tension has improved my mobility and flexibility. My child plays soccer and the sessions work wonders for him as Stretch Lab is apart of his training and recovery routine. The center is streamlined, clean, a little chilly so carry a light sweater. I love the quality clothing line they have in the merch section. The staff members are friendly and knowledgeable. I love the tech they use for assessing the functionality of my body. I'm super glad I got in there when I did.

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