Staff Performance
Many customers praised the staff for being friendly, professional, and attentive, with specific mentions of individuals like Devin, Valentina, and Victoria for their exceptional service.
Facilities
The gym is generally well-equipped and clean, with good amenities like swimming pools and tennis courts, although some reviews noted issues with cleanliness and maintenance in certain areas.
Membership Issues
Several customers expressed frustration with the membership cancellation policies and hidden fees, indicating a lack of transparency in the pricing structure.
Childcare Services
The Kids Club and youth programs received positive feedback, highlighting the gym's family-friendly environment.
Overall Experience
While many reviews were positive about the gym's atmosphere and community feel, there were notable complaints about cleanliness and customer service inconsistencies.