Staff Performance
Customers consistently praised the staff for being friendly, helpful, and professional, with specific mentions of Marina, Francisco, and Valentina for their exceptional service.
Facilities
The gym is noted for its great facilities, including a variety of equipment and amenities, although some reviews mentioned cleanliness issues and the need for maintenance.
Membership Issues
Several customers expressed frustration with the gym's membership cancellation policies, citing a lack of flexibility and poor customer service in handling requests.
Parking Challenges
Many reviews highlighted difficulties with parking, especially during peak hours, indicating it can be a significant inconvenience for members.
Overall Experience
Despite some criticisms, many customers reported a positive overall experience, enjoying the community atmosphere and the variety of classes offered.