Unlike a TV, or fridge, purchasing a supplement is a fundamentally intimate decision because supplements go in your body – they effect your health, your wellness, and your goals. So nutritional supplement retailers shouldn’t emulate big-box retailers: cookie-cutter solutions, disengaged staff, and a one-size fits all mentality.
And yet, that’s precisely what Doug and Stephanie Miller saw when they surveyed the retail landscape in 2010. True to their personalities, they resolved to change it. The problem was lack of personalization; the solution was the Nutrition Corners. The Nutrition Corners would be a place where customers would receive professional advice on the core of supplementation, which is nutrition and exercise.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.