Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Moses and Samantha for their welcoming attitudes and support.
Cleanliness
The gym is frequently described as clean and well-maintained, contributing to a positive workout environment.
Customer Service Issues
Some reviews noted significant dissatisfaction with customer service, particularly regarding billing issues and unprofessional behavior from management.
Family Amenities
There were complaints about the child care services and changes to pool access for children, indicating a lack of clear communication and support for families.
Facilities and Equipment
Customers appreciated the modern equipment and variety of amenities, including classes and recovery options, enhancing their overall gym experience.