Kroger Pharmacy

Reviews

• EC

  Ellen Class

  Sep 29, 2023
  5.0
  Very professional and accommodating.
• AT

  Alan Takseraas

  Oct 25, 2022
  3.0
  Very slow. If a medicine is out of stock, or unique, I've had to wait two weeks for the prescription to be filled or refilled. Website is a ponderous mess. The only positive thing is that the staff is friendly and knowledgeable.
• CB

  Chris Brown

  Sep 22, 2022
  1.0
  Horrible pharmacy! Most of the staff lack professionalism and seem unconcerned with their customers well being (except Will, he is great). This pharmacy rarely has medications ready on time. They claim to not receive refills from providers, even though the providers can produce receipt of sending the new order. This pharmacy has sent me text alerts to let me know a prescription is ready and I discover upon arrival at the pharmacy that the medication is actually NOT ready. The last four consecutive times I went to this pharmacy to pick up medications for myself, I was told that my medications would cost more than they should. I figured out the first time this happened that it was their mistake, but they've made the mistake again three more times. Instead of filing with my insurance, they were running my prescriptions through some sort of Kroger prescription discount card, which I never asked for or agreed to use. My prescriptions would have been more expensive through that card than through my insurance. And, to make matters worse, they cannot tell me why this is happening! I've used this pharmacy for years and I've had the same insurance for years, so there is no reason for this to be happening now. I also fill my children's prescriptions at this pharmacy. Last week, I took my son to a medical appointment with an Orthopedic Surgeon. This Orthopedic Surgeon's practice uses a computer system that imports current information about the patient from the computer systems of the patient's primary care physician and the patient's pharmacy. Kroger Pharmacy had my son's medication information mixed up with another person's medication information in their system, so incorrect medication imported to the Orthopedics practice's system and into my son's record. I've never been offered an apology by anyone at Kroger Pharmacy... I was merely told, "We'll try to correct that." TRY!??! This pharmacy does not have a drive up pharmacy window. It has a pneumatic tube system and voice intercom only. There isn't even a monitor so that you can see the pharmacy staff over a camera. You cannot communicate directly with pharmacy staff or see them at all at this pharmacy's drive-thru. It's also fair to point out that this pharmacy's drive-thru system is out of service 60% of the time...and that's not an exaggeration. In fact, it is out of service today, and has been since last week. Earlier this year, it was out of service for 10 weeks. If you are looking for a pharmacy, do yourself a favor... KEEP LOOKING! This pharmacy used to be okay...but it's gone down hill. I am in the process of leaving this pharmacy behind.
• DN

  Derek Norfield

  Sep 7, 2017
  5.0
  Friendly, experienced people, great service, great prices.
• CO

  Christopher Ogden

  Oct 21, 2014
  5.0
  Awesome. They are lovely people there and deliver even on saturdays. The pharmacists are especially nice and treat people well.

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