Kroger Pharmacy

Reviews

• AU

  A Google User

  Jan 13, 2026
  5.0
  I have had nothing but good experiences with Chris, Hillary, and the rest of the crew. Very knowledgeable, efficient, and friendly! My biggest grouse is that I always go shopping too when I go in to pick up my prescription and find too many sales!
• VB

  Viv B

  Dec 1, 2025
  2.0
  Every single time I call, they are so beyond rude. They always do what I ask and they get medications ready in time, but it'd be nice if they could do it without an attitude. I have never had a pleasant exchange with any employee in the pharmacy and I hope that will change. Please be kind... you never know what people are going through.
• CC

  Cavegamer

  Jan 8, 2023
  3.0
  Staff was pretty rude. Couldn't be bothered to check my order, and were very dismissive. Wouldn't be going here if I had a choice. Edited- added two stars- if you go later in the day the employees are completely different! Susan and Haylee were great!
• LB

  Lila Bub

  Nov 27, 2022
  1.0
  Susan is absolutely terrible. She is rude, has no customer service on her best days and should be in a different field...perhaps a call center position where she isn't client facing. After over 18 years of high level customer service, if I was her boss she would've been relieved of duty years ago. I switched from the Boonsboro Kroger Pharmacy in 2018 so just about 5 years using the Wards Road Pharmacy. This lady is cancerous, no professionalism....she openly complains about customers and to their face, she complains about the volume of prescriptions she has to fill, she complains about being short staff....like get the heck out of there Susan...you hate the position so much, please leave!!! Bottom line she is a problem, but is enabled by Blaine....he is another rude one. -I spent 10 years going to Boonsboro and had such an amazing relationship with the whole team there, gave Christmas and Birthday presents to all my favorite folks there....the whole atmosphere in this store Wards Road Kroger is just sad. They need leadership very bad. Susan, is quite the character, almost "scrooge-like" with a mix of spiteful narcissism! I wonder if this thought ever crossed her mind.....the customers coming to the place you call work, really aren't excited to be there either. It is not like we are stopping by a store for dog food, ice-cream or something else that provides pleasure. We are coming to the pharmacy to help with a medical problem.....quick thought maybe these folks don't have many daily interactions, so your rudeness goes a LONG way in how you make them feel!
• LF

  Liberty Fan

  Feb 26, 2020
  1.0
  Teresa was extremely rude to me. Was dishonest and took 5 + minutes just to make eye contact with me standing alone at the window. Not the first time I've had a bad experience here. It will be the last though.

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