Giant Pharmacy

Reviews

• SM

  Shailendra Maini

  Jan 29, 2026
  5.0
  Excellent staff
• TC

  taylor chambers

  Jan 25, 2026
  1.0
  After spending the day storm prepping my home and my mother’s home yesterday afternoon, my last “to do” was to pick up my prescription incase we would be snowed in for days. On my way to the Giant on Ox road I looked up their hours and saw they closed at 6:00. I called this pharmacy at 5:50 PM to explain that I would arrive right at 6:00-6:02 PM and asked, given the imminent ice storm and public safety warnings telling people to stay off the roads for days, whether there was any flexibility to pick up my prescription that evening. The response I received from the female pharmacist was cold, dismissive, and repeatedly reduced to “we close at six, you can pick up your prescription tomorrow at 7AM” without any acknowledgment of the situation, the stress involved, or even basic courtesy. There was no attempt to explain why there was no flexibility, no recognition that severe weather creates real risk and urgency, and no effort to offer alternatives such as transferring the prescription to another location with longer hours or discussing next steps. I was spoken to as though my concern was an inconvenience rather than a reasonable request during an emergency situation. In fact, I was told on the phone that the pharmacy was “already closed” despite it being only 5:50 PM at this point. What made this especially upsetting was the complete absence of empathy. A simple sentence—“I’m really sorry, I understand why this is stressful”—or even honest transparency about system limitations would have changed the entire interaction. Instead, I was met with rigidity and indifference at a moment when compassion matters most. While my prescription was not life-threatening (note, I was at no point asked what my prescription was), this experience was deeply concerning on a moral basis. It’s impossible not to think about how devastating this kind of dismissive treatment could be for someone who does need critical medication, especially during severe weather when options are limited. Policies are one thing. Treating people like they don’t matter because the clock is about to hit closing time is another. This interaction fell far short of the standard of care and humanity patients should expect. I hope this location reflects on how these situations are handled and improves its approach to patient communication. I wanted to post my review as I’ll be starting the trek to pick up my prescription today, despite the iced over roads and VDOTs recommendations to stay home, and tomorrow will be calling my doctor to transfer my prescription to a pharmacy that has the bandwidth to treat their patients with a bit more compassion and empathy.
• ES

  E S

  Jun 24, 2024
  2.0
  The staff routinely leave early (and not just 10 minutes or so, we're talking like 45 minutes early on a Sunday), don't answer the phone, don't fill out even look at your prescription on time... Someone else compared this place to the DMV and it's so true. I only go here because it's close to my house. If you are forced to go here, call ahead to confirm they've actually looked at your prescription to save yourself some time and frustration.
• SS

  Steph

  Jan 5, 2024
  1.0
  The old lady who has trouble understanding my son’s simple name every time is very rude. I try being nice to the pharmacists because I know how they are but the meds are never ready when they say. She’s chuckled at my son’s name before and today she answered the phone, all I wanted to ask was if there was anymore refills left. She rudely said no that I needed to tell the doc, in a tone like I was stupid then she hung up.

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