Brand Certified
Eyemart Express
4.8(417 reviews)
Certified by Eyemart Express • Feb 22, 2026
Business Details
11643 W Broad St, Henrico, VA
23233, United States
Certified by Eyemart Express • Feb 22, 2026
(804) 433-3949
Certified by Eyemart Express • Feb 22, 2026
https://www.eyemartexpress.com/
Certified by Eyemart Express • Feb 22, 2026
About
Certified by Eyemart Express • Feb 22, 2026
OpticianEye Care CenterEyeglass RepairProtective EyewearSunglasses Store
As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens lab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and non-prescription eyewear from anywhere, and have it delivered right to your door. This is Eyemart Express. The best selection in eyewear at the right price, and same-day service.
Location
Certified by Eyemart Express • Feb 22, 2026
Hours
Certified by Eyemart Express • Feb 22, 2026
Reviews
4.8
417 reviews
5 stars
381
4 stars
14
3 stars2
2 stars6
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting specific employees for their exceptional service.
Quick Turnaround
Many reviews noted the fast service, with glasses often ready in under an hour, which customers appreciated for convenience.
Mixed Experiences
While many had positive experiences, some customers reported issues with service delays, incorrect prescriptions, and poor customer support during busy times.
Product Quality
Feedback on the quality of glasses was mixed, with some customers satisfied with their purchases while others reported issues with lens quality and fit.
Selection and Pricing
Customers appreciated the wide selection of frames and competitive pricing, often mentioning the value of promotions like free second pairs.
- DPDoug PogueFeb 17, 20261.0Called twice to ensure what time I needed to be there to have same day lenses done just in case the store got busy or something. Made sure I got there at least an hour prior to that time. Store closed at 5pm. I came back to store at 4 and waited an hour. Saw a gentlemen who was there picking up his glasses that was there when I came in and I was done before him getting measured. Got a text at 4:55 that glasses were ready. Then retail associate came out at 4:58 and said glasses were not ready because one lense did not come out correctly and they would not be ready until tomorrow. They could either ship them to me since I lived an hour away or I could come back and pick them up. I chose to come back the next day since I did not trust them regarding completing the lenses correctly or trust that they updated my address correctly to ship to the right location. I came back the next day after being notified the glasses were done again and the bifocal height from left to right was significantly different when I arrived. They then said it would take another hour to fix the lenses. Bottom line, never go here as customer service, attention to detail, and quality control is terrible. Hopefully, I can upload the pictures here as they are quite rediculous that an optical shop would make bifocals like this and give to a customer. Needless, to say I had them take out the lenses, back out my insurance, refund my copay, and I will never return.
- AAAshok AggarwalJan 15, 20264.0Wide Selection and quick service.
- BVbeltran vzlaJan 6, 20265.0Good attention, I'll definitely be back
- MHMichele HammerleJan 3, 20265.0The whole process was flawless from the eye exam right beside Eyemart Express to getting my new glasses (with free pair included) 🥰. They told me two weeks before my glasses would be ready (progressive isn’t in-house) and they were ready in just a week. LOVE THEM 🥰
- DGDoug and Megan GetterDec 31, 20251.0Such poor service. I get it’s a busy time, but I patiently waited over 2 hours to get my glasses, then the system couldn’t make my insurance work, so I couldn’t get it that day, finally come back for pickup and I have to wait another 2 hours while they help other customers. Terrible customer service. When I was in there waiting for hours they helped the customers for pickup before me. Just wrong.
Frequently Asked Questions About Eyemart Express
What are the main services offered by Eyemart Express in Henrico, VA?
Eyemart Express offers optical retail services, including same-day glasses with an in-store lens lab, a wide selection of over 2,000 frames including designer and safety eyewear, and specials on single and progressive vision lenses.
What are the opening hours for Eyemart Express at 11643 W Broad St?
Eyemart Express is open Monday through Saturday from 9:00 AM to 5:00 PM and is closed on Sundays. Holiday hours and closures may vary.
Does Eyemart Express offer same-day service for glasses?
Yes, Eyemart Express is the only retailer with a lens lab in every store, making 90% of glasses on the same day.
Can I shop for Eyemart Express eyewear online and get it delivered to my home?
Yes, Eyemart Express has an online store where you can shop for prescription and non-prescription eyewear and have it delivered directly to your door.
Are there any special offers for buying glasses at Eyemart Express?
Eyemart Express offers everyday 2-pair specials on single and progressive vision lenses.
What types of eyewear brands are available at Eyemart Express?
Eyemart Express offers more than 2,000 frames including designer brands and safety eyewear.
If I'm visiting Eyemart Express, what nearby restaurants can I visit before or after my appointment?
Nearby restaurants include Umi (a Japanese sushi restaurant), Extreme Pizza, Two Guys Pizza (Afghan and pizza), Mexico Restaurant (Mexican cuisine), Maple Street Biscuit Company (American and barbecue), and Dunkin Donuts for coffee and quick snacks.
Where can I get coffee near Eyemart Express in Henrico?
Local coffee shops nearby include Dunkin Donuts - Canton, Daily Grind Coffee House & Café, and another Dunkin' location.
Are there other eyewear or optometry services near Eyemart Express?
Yes, there are other optometric services close by including a Doctor of Optometry office and another Eyemart Express location nearby.
What should I know about Eyemart Express location and contact details?
Eyemart Express is located at 11643 W Broad St, Henrico, VA 23233. You can contact them at +1 804-433-3949 or visit their website at https://www.eyemartexpress.com/.
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