Business Details
About
OpticianEye Care CenterEyeglass RepairProtective EyewearSunglasses Store
As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens lab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and non-prescription eyewear from anywhere, and have it delivered right to your door. This is Eyemart Express. The best selection in eyewear at the right price, and same-day service.
Location
Hours
Reviews
4.8
410 reviews
5 stars
377
4 stars
13
3 stars2
2 stars6
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who went above and beyond.
Speed of Service
Customers frequently noted the quick turnaround time for glasses, often receiving them within 30 minutes to an hour.
Product Quality
The quality of glasses and the variety of frame selections received positive feedback, with many customers expressing satisfaction with their purchases.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences related to service and prescription accuracy, indicating inconsistency in service quality.
Value for Money
Customers appreciated the competitive pricing and special offers, such as free second pairs of glasses, enhancing their overall value perception.
- DMDaves Not Here Man3 days ago2.0I had an eye exam here and it was quick and easy. I then had some photo chromatic lenses put in frames I already had. The lenses are really low quality, covered in scratches even though they have the scratch resistant coating. I went here because it's supposed to be quick turn around, but I waited 2 weeks, and the lenses aren't nearly as good as the last pair I purchased somewhere else. $300 for lenses that are so easily scratched is ridiculous. I'll go somewhere else next time and get actual Transitions lenses. 2 stars because the eye exam was good
- NKNathan KnouseNov 15, 20251.0Stopped by today and they were unable to make any eyeglasses same day, or within 1-2 business days.
- BJbarbara johnsonNov 9, 20255.0I had the most amazing eye exam ever. The technician was very thorough,professional and welcoming. Everyone had excellent customer service and knowledge. Ms. Sara was extremely helpful when I selecting my frames. I would recommend my family and friends here anytime.
- LHLinda HallNov 9, 20255.0I was in desperate help when I lost my eyeglasses on vacation & had no time between work to get to my eye doctor! So I got my eye examined & headed to Eyemart! They were there to help me! 1 day service I was so happy! The staff was so nice & helpful! 49 minutes later I had my glasses done! Thanks to Eyemart Espress I can see to drive again! I drive for a living so I needed my glasses! The lab technician that made my glasses she was the sweetest thing! Thanks for all you do! Thanks Linda Hall
- DLDona LaMalaOct 22, 20255.0I was so close to giving this EyeMart location a one-star review, but the manager swooped in and saved the day! I’ve been coming here because it’s super convenient and my insurance likes them, plus the turnaround time on new glasses is lightning-fast. Trying to use up my eye benefits before the year ended, I walked in ready to get things done—only to be greeted by the slowest, most mumble-y rep on the planet. This poor soul looked like she’d rather be anywhere else and talked as if she had marbles in her mouth. She was circling around, socializing way more than helping me, and dragging my visit out like it was a Netflix special. When I mentioned I’d been there just a month ago and that my insurance covers more frames than lenses, she pointed me toward what I thought were the only brand-name frames in the store. After I teased her about their buyer's questionable taste, she laughed in agreement and finally revealed a secret stash of “high-end” frames—most of which looked like something from a rejected sci-fi prop sale—but hey, I found a pair I loved (shock!). Things almost went south when she botched my order entry, turning what should have been a full insurance-covered purchase into a “$10 donation.” I was ready to walk out and let her lunch fund fly solo, but thank goodness the manager checked my order, cleared up the mess, and got me out of there with new specs and a smile. No one could explain exactly what happened behind the scenes, but the manager’s service made all the difference. Moral of the story? If something smells fishy, just ask the manager—they’ll turn your day around!
Frequently Asked Questions About Eyemart Express
What are the main services offered by Eyemart Express in Henrico, VA?
Eyemart Express offers optical retail services, including same-day glasses with an in-store lens lab, a wide selection of over 2,000 frames including designer and safety eyewear, and specials on single and progressive vision lenses.
What are the opening hours for Eyemart Express at 11643 W Broad St?
Eyemart Express is open Monday through Saturday from 9:00 AM to 5:00 PM and is closed on Sundays. Holiday hours and closures may vary.
Does Eyemart Express offer same-day service for glasses?
Yes, Eyemart Express is the only retailer with a lens lab in every store, making 90% of glasses on the same day.
Can I shop for Eyemart Express eyewear online and get it delivered to my home?
Yes, Eyemart Express has an online store where you can shop for prescription and non-prescription eyewear and have it delivered directly to your door.
Are there any special offers for buying glasses at Eyemart Express?
Eyemart Express offers everyday 2-pair specials on single and progressive vision lenses.
What types of eyewear brands are available at Eyemart Express?
Eyemart Express offers more than 2,000 frames including designer brands and safety eyewear.
If I'm visiting Eyemart Express, what nearby restaurants can I visit before or after my appointment?
Nearby restaurants include Umi (a Japanese sushi restaurant), Extreme Pizza, Two Guys Pizza (Afghan and pizza), Mexico Restaurant (Mexican cuisine), Maple Street Biscuit Company (American and barbecue), and Dunkin Donuts for coffee and quick snacks.
Where can I get coffee near Eyemart Express in Henrico?
Local coffee shops nearby include Dunkin Donuts - Canton, Daily Grind Coffee House & Café, and another Dunkin' location.
Are there other eyewear or optometry services near Eyemart Express?
Yes, there are other optometric services close by including a Doctor of Optometry office and another Eyemart Express location nearby.
What should I know about Eyemart Express location and contact details?
Eyemart Express is located at 11643 W Broad St, Henrico, VA 23233. You can contact them at +1 804-433-3949 or visit their website at https://www.eyemartexpress.com/.