Kroger Pharmacy

Reviews

• KM

  karl mann

  Mar 6, 2021
  1.0
  The reason this pharmacy has lower end prices is because of how bad the service is. Yes, you'll get your prescription eventually, but Gods forbid you need it within 3 days of your doc sending it in. The best part was when I got the excuse of "oh, we just got that prescription called in! It'll be ready in 2 hours." At this point, I'd like to add that I was talking to my doctor THE DAY BEFORE while he emailed it to them! The next day, when I called to see if it was ready, "Oh, we just got that prescription called in! It'll be ready in 2 hours." Long story short. You'll get lied to, have to wait exuberant amounts of time, and they'll probably be rude, but you'll get your meds..... eventually
• MC

  matt cox

  Dec 27, 2020
  1.0
  This is where I go to get my medicine. There is always a long line. And they are always messing up on my medicine. I get a message from them saying that my medicine is ready to be picked up. When I go up there to pick it up it's never ready. This happens every single month. there's also one of my medicines that they never have in stock. But they know I come back once a month to fill my medicine here. This Kroger's I would not recommend to anybody. It is the worst service worst pharmacy I have ever experienced by far. Do not go here because you will leave very upset.
• JB

  Jordan Baker

  Oct 28, 2020
  1.0
  “Your prescription will be ready at 3pm” “EDIT: this time, I called in the prescription and the pharmacist said it would be ready by 3pm the following afternoon. In order to ensure no wasted time, I waited AN EXTRA 26 HOURS before going in to pick it up. After waiting through the incredibly slow three person line, they tell me it isn’t ready. Is this the DMV or Kroger Pharmacy? I can’t tell. Downgraded from two stars to one” Original review: When calling in a prescription a day or two in advance, I hear this every time. Knowing better, I show up at 3:30 or 3:45. Still, it isn’t ever ready. I usually have to wait through the slow line several times before they actually have it ready. If you give a time, but can’t achieve it, you should give a later time. Simple.
• LH

  Lena Harmata

  Jun 3, 2020
  1.0
  Had a very frustrating experience with this pharmacy. I transitioned recently due to insurance policies however I am now no longer using Kroger after the TWO weeks of frustration from my experience with them. First the customer service is not good what so ever. The pharmacists are rude and act like they do not care about their customers. Secondly, the Kroger Pharmacy website is awful it glitches and does not tell you the correct information regarding status of your prescription etc. All though, it is not Harrisonburg pharmacies fault, it is something to keep in mind when you are choosing a pharmacy as it is very useful to track your medication etc. Thirdly, since I am a new patient for this pharmacy I was not able to get text alerts when my prescriptions were ready unless I went into the store DURING A PANDEMIC. It's a shame they couldn't do a verbal consent. Fourthly, it took them a WEEK to get my medication and they never offered a small portion of my medication to hold me over (as other pharmacies have done in the past). Luckily, I had enough. In summary- I highly recommend Walgreens pharmacy on South Main. They have a drive through which is super important during this time and their pharmacists are very caring and helpful on the phone I've had a great experience there.
• GU

  Google User

  Feb 18, 2019
  1.0
  I used to think a lot of this place, went for many many years. However since the staff has changed overtime so has the service. Got there today at 4:30 and it was after 8 p.m. when I finally got my prescription. There has been a lot of turnover all of a sudden and medicine has been sent home with me that was the wrong prescription along with paperwork that has belong to other patients. I can no longer say I would recommend this place for anybody and I myself and my family will be switching pharmacies. I've had issues getting a very important medicine that I've got for nearly 3 years now. Last time the only gave me 1/2 of my pills. I've called in my kids meds twice and get there 2 days later and excuse after excuse the didn't get the message. My family member was also almost sent home with the wrong medicine. I tried to speak up and say something about how the keep making so many mistakes anymore. It's never their fault though. It is either your fault or insurance.

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