Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
612 reviews
5 stars
587
4 stars
10
3 stars0
2 stars2
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and attentive, providing excellent customer service across multiple reviews.
Product Quality
While many customers are satisfied with their glasses and the selection available, there are complaints about receiving defective products and issues with prescriptions.
Staff Expertise
Several reviews highlight the staff's expertise in helping customers choose the right frames and lenses, with specific mentions of individual employees who provided exceptional service.
Appointment Issues
Some customers reported frustrations with appointment scheduling and long wait times, particularly regarding eye exams.
Store Environment
The store is noted for being clean and welcoming, contributing to a positive shopping experience.
- ADAngela DuncanJan 3, 20265.0David Lambert was excellent. He was very professional and took his time with me.
- EWEllis WilliamsonDec 1, 20255.0The staff was incredibly friendly and professional. They were very attentive to my needs and made sure to take care of all the questions and concerns I had. The manager gave me an additional discount because I had to wait. Highly recommend!
- MBMia BarnesNov 22, 20255.0This store was ready to close and Dana (I hope this is how she spells her name) was super nice and helpful and allowing me to look at a pair of glasses that I’ve been searching everywhere to find but not in stock. She pulled out those for me, me to try them on and also pulled out multiple different styles when I only needed the one pair she was super helpful didn’t rush me and was really caring about me truly liking them while giving me her professional opinion. For that, I think her and wanna make sure that she is acknowledged for her kindness and excellent customer service.
- CBCa BurnetNov 12, 20251.0Terrible product and service. Sold me un-warable glasses with manufacturing flaws and would not honor their product, fix them or return them. Instead sales associat had multiple excuses for the product flaws that made no sense. In 40 years of waring glasses, I have never received this low of care or service.
- ENEvynn N.Nov 5, 20255.0Awesome staff consistent customer service each visit!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and more at LensCrafters.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters?
You can schedule your eye exam online using the quick scheduling link provided on LensCrafters’ website for this location.
What are LensCrafters’ store hours?
LensCrafters is open Monday through Saturday from 10:00 AM to 6:00 PM and on Sunday from 12:00 PM to 5:00 PM.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup services for your convenience.
Are there other optometrists near LensCrafters in Glen Allen?
Yes, nearby optometrists include Howlette Family Eye Care and National Eyecare Associates, which can be alternatives or complementary options for your eye care needs.
What dining options are available near LensCrafters?
Nearby dining options include Tropical Smoothie Cafe for smoothies and casual meals, Chili’s Grill & Bar for Mexican and American cuisine, CAVA for Mediterranean food, and Pizzaro’s for pizza.
Can I combine a visit to LensCrafters with other beauty or wellness services nearby?
Absolutely! Near LensCrafters, you can visit European Wax Center for waxing and beauty services, Justmanes Hair Salon for hair care, and May Nails for nail and waxing treatments to complete your self-care routine.