LensCrafters

Reviews

• AB

  Adrienne Bedsole

  2 days ago
  5.0
  I had one of the best customer service experiences I’ve had in a long time at LensCrafters in Gainesville with Rada and Christine. Rada and Christine truly went above and beyond to make sure everything was right. Not just for me, but for my son too. They were patient, attentive, and genuinely cared about us being happy with our choices. From helping me find the right glasses and sunglasses to making sure my son felt comfortable and confident in his pair, they didn’t rush a single part of the process. You can tell when people are just doing their job vs when they actually care. Rada and Christine truly care. And they are kind, genuine and honest. They made what could’ve been a routine visit feel easy, personal, and actually fun. They don’t pressure you, they don’t try to upsell you or rush you, but they are fast, attentive but give you space. Honestly, they made me a lifelong Gainesville LensCrafters customer, and that’s saying a lot because I have quite a few much closer locations and as a mom with 3 kids time is not something I have a lot of, so if I’m traveling far, it’s saying a lot. If you’re going to LensCrafters, ask for them. Their level of service is rare. Not to mention- I’ve been a lifelong glasses and contacts wearer, and I’ve never had a pair of glasses give me such clear vision (ask for the digital mapping + Crizal Sapphire lens coating- holy cow didn’t know I could see this clearly with an astigmatism, I’ve always been told contact lenses would give me the best vision but this work Rada did digital mapping my vision for the Crizal lenses is incredible. Plus this is the comfiest pair of glasses I’ve ever owned, they are so lightweight that I don’t get that pain behind my ears after all day wear- incredible (Giorgio Armani AR 7125). And the best part is they are experts in the Stellest Lenses, which is hard to find. But so worth it for kids who are nearsighted, as it stops the progression of nearsightedness by 80% which is insane. FDA approved, research backed, and they not only make glasses with these lenses they know everything you need to know. Rada noticed that the glasses my son picked out, he kept wearing them lower on the bridge of his nose. She mentioned Stellest lenses need to be centered perfectly to work and stop the progression, so that if he prefers to wear his glasses lower on the bridge of his nose, we should go with the slightly bigger frame (same glasses) this will allow him to be comfortable wearing the glasses how he likes, but also will allow his eyes to be centered so he gets the benefits of the Stellest lens. That right there, she noticed the smallest thing, that would have made the Stellest lenses not work for him, she just saved me money and my kids vision, she isn’t an ophthalmologist but she has the knowledge that you need to pick the right lens and frames. Absolutely incredible.
• BF

  Bridgette Farmmer

  Apr 3, 2026
  5.0
  Tina is truly the best! She’s really nice and truly helpful. She really took her time to help me find the right frame and made sure it was within my budget. I have a nice pair of Coach glasses thanks to Tina at LensCrafters.
• MB

  M B

  Mar 28, 2026
  5.0
  Tina was a pleasure to work with. Very patient and sympathetic to my needs, especially what I could afford given my insurance.
• CG

  Chris gomez

  Mar 25, 2026
  5.0
  great customer service from tina, jade, and john. 10/10 recommend everyone to come here
• PC

  Priscilla Chavarria

  Mar 24, 2026
  5.0
  Yesterday, I went to LensCrafters in Gainesville, VA, and had an awesome experience because of their great service. Right from the start, I was greeted warmly and made to feel comfortable. Rosa, one of the staff, checked in regularly to see if I needed anything, she was really attentive and gave helpful advice. Every interaction was friendly and professional, and I really appreciated how quickly she took care of my requests. I left feeling super impressed and would definitely come back for the same top-notch service.

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