LensCrafters

4.8
371 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
14046 Promenade Commons St, Gainesville, VA
20155, United States

Hours

Reviews

4.8
371 reviews
5 stars
350
4 stars
6
3 stars
1
2 stars
1
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their friendliness, helpfulness, and professionalism, particularly highlighting employees like Tina, Jade, and Rosa.

Expertise

Many reviews noted the staff's knowledge about eyewear options, insurance, and frame selection, which contributed to a positive shopping experience.

Atmosphere

The store was described as clean, modern, and welcoming, enhancing the overall customer experience.

Product Selection

Customers appreciated the wide variety of frames and lenses available, making it easier to find suitable options.

Efficiency

Several reviews mentioned quick service and efficient processes, allowing customers to complete their purchases in a timely manner.
  • AD
    Albert Demelis
    Nov 13, 2025
    5.0
    A lens on my glasses had popped out due to a broken wire. Mike fixed it for me right away. Excellent and prompt customer service.
  • PC
    Pilar Chapman
    Nov 8, 2025
    5.0
    I was helped by Tina and boy did she help. We must have looked at every pair of glasses and she was pleasant and cheerful the whole time. She never quit trying to find me the perfect pair. I am extremely happy with my purchase and the entire experience. Tina was just great, never pushy and truly helpful
  • PP
    Patrice Peyton
    Oct 29, 2025
    5.0
    I've been a customer of Lens Crafters for several years. I've been going to this particular location since it opened. Yesterday my husband and I stopped in to get glasses for him. I also saw a pair of glasses that I liked too but I was hesitant to make the purchase. Tina and Michelle worked with us both and made the process easy and seamless. I can't thank them enough for their hard work and great customer service. Thanks again, Tina and Michelle!
  • RP
    Remi Pibble
    Oct 26, 2025
    5.0
    It’s a yearly ritual for our family of four. Get an eye exam with Dr. Pham, then go next door to Lenscrafters. John, Jade, and Mike are all amazing. We’ve been coming here so long they’re like family. The store itself is really clean and modern with a great selection of brands. Between progressives, readers, and sunglasses , plus pairs just for tennis, I probably have 10 pairs of Oakleys.
  • CW
    Carla Wright
    Oct 25, 2025
    5.0
    Rosa at Gainesville location was wonderful! She took her time with both my daughter and myself to ensure we found the perfect fit & style to suit our preferences.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.