Staff Quality
Many customers praised the staff for being friendly, knowledgeable, and supportive, particularly highlighting trainers like Mahmoud and instructors like Mauricio.
Facilities
The gym is generally well-maintained with clean facilities, a good variety of equipment, and ample space, although some reviews noted issues with outdated equipment and temperature control.
Community Atmosphere
The gym fosters a welcoming and inclusive community, with members and staff forming strong connections, making it a comfortable environment for all fitness levels.
Customer Service Issues
Some customers reported poor communication and unprofessional experiences, particularly regarding membership cancellations and equipment maintenance.
Class Offerings
The variety and quality of group fitness classes received positive feedback, with many members enjoying the energy and expertise of the instructors.