Staff Quality
The staff is consistently praised for being friendly, knowledgeable, and attentive, with specific trainers like Mahmoud and instructors like Mauricio receiving high commendations.
Cleanliness
The gym is noted for its clean facilities, including locker rooms and workout areas, contributing to a positive workout environment.
Variety of Classes
Customers appreciate the wide range of fitness classes offered, with many instructors being highlighted for their engaging and effective teaching styles.
Equipment Availability
While the gym has a good selection of equipment, some reviews mention issues with equipment availability during peak hours.
Customer Service Issues
There are complaints regarding poor communication and customer service, particularly related to membership cancellations and management responsiveness.