Facility Upgrades
Many customers praised the recent renovations and upgrades to the gym, noting improvements in equipment and layout.
Cleanliness
While some reviews highlighted cleanliness, others reported issues with dirty locker rooms and equipment, indicating inconsistency in maintenance.
Customer Service
Feedback on customer service was mixed, with some praising staff professionalism and helpfulness, while others reported poor experiences, especially regarding membership cancellations.
Membership Issues
Several customers expressed frustration with membership policies, particularly regarding changes after the transition from 24 Hour Fitness, including increased fees and cancellation difficulties.
Crowding and Hours
Many reviews mentioned overcrowding during peak hours and dissatisfaction with reduced operating hours, which hindered access to equipment.