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LensCrafters

4.9
(1711 reviews)

Business Details

(703) 359-9744

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
11784 Lee Jackson Memorial Hwy, Fairfax, VA
22033-1999, United States

Hours

Reviews

4.9
1,711 reviews
5 stars
1,651
4 stars
18
3 stars
7
2 stars
5
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Kiny, Giovanna, and Mariam.

Professionalism

Several reviews highlighted the professionalism of the staff, noting their ability to explain options clearly and assist with insurance matters.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences with certain staff members, indicating inconsistency in service quality.

Product Quality

A few customers expressed dissatisfaction with the quality of glasses, mentioning issues like lens bubbles, which affected their overall experience.
  • WH
    Wendy Hecker
    4 days ago
    5.0
    Needed clear glass replacement for one of my lenses in my glasses to use after upcoming cataract surgery. Day took care of this quickly and with a smile! And no charge. Excellent customer service!!
  • SR
    S R
    Feb 10, 2026
    1.0
    I had a disappointing experience with the manager, Denise. I received a detailed quote and invoice in advance for a specific frame and prescription lenses, and I went to the store after my eye exam to complete the purchase and provide my prescription. At that time, I was informed that I would not be allowed to keep the original lenses from the frame, despite paying full price for the frame and separately for the prescription lenses. This condition was not stated in the original quote or invoice and was inconsistent with my prior experiences at other LensCrafters locations. When I asked for clarification, no clear explanation was provided, and my concerns were not addressed before the request was ultimately refused. This resulted in a confusing and frustrating experience. I expect clearer communication and more consistent handling of quoted purchases from LensCrafters management, and I hope this location’s practices are reviewed by corporate.
  • SS
    Shikha Saxena
    Feb 10, 2026
    5.0
    I and my husband have been to LensCrafters showroom many a times and each time have found a nice pair of prescription glass collection.
  • SS
    Sumit Sharma
    Feb 7, 2026
    5.0
    Great experience. I am a return customer, been coming here since 2008. Dr Sharma is excellent and the staff for LensCrafters is wonderful.
  • VV
    Viktoriya
    Feb 6, 2026
    5.0
    The lens popped out from the frame. I walked in and immediately got attention. My glasses have been repaired within a few minutes. Denise was very nice.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

Brand Certified Facts from LensCrafters

LensCrafters partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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