Danville Gastroenterology Center

Reviews

• LJ

  L Jones

  Nov 2, 2025
  1.0
  A family member had a procedure completed by this practice. We have no intentions of getting other procedures completed by them. The CRNA did not review the complete risks of twilight anesthesia before asking the patient to sign consent forms, simply stating that risk was involved. When asking for detailed information on risks, the response was “unknown drug allergies and any disease processes you bring to us”. There was no discussion of respiratory depression risk, medication side effects, and cardiac risks. I would hardly call it informed consent. After being taken back for the procedure, the patient waited in the bed while the provider sat nearby and made multiple phone calls. At one point the provider became frustrated with the person on the phone and slammed his fist onto the counter. The nurse or CMA who was present placed the bite block into the patient’s mouth while waiting for the provider and then a few minutes later removed it saying they forgot that the provider would need to ask the patient questions. When preparing to complete the procedure they asked the patient to roll onto their side. The patient had an IV present on the right side that was connected to tubing. As the patient was transitioning to their left side, while being mindful of the IV site, the nurse or CMA rushed them saying, “come on, hurry up”. The provider spoke with the patient and then told the CRNA to “knock her out” referring to the patient. While this may be their every day, this was our one day. Being mindful of the patient experience goes a long way. It seems they may have fallen into the monotony of repeated procedures. Patients deserve more explanation, kindness, and professionalism. As the quote goes, “people will remember how you made them feel.” When a patient interacts with the healthcare system there needs to be compassion, especially in the setting of having a procedure completed.
• HJ

  Heather Jackson

  Sep 16, 2025
  1.0
  Having major problems and being turned away
• BC

  Beatrice Castiglione

  Apr 25, 2023
  5.0
  Dr Patel and Pandey are the best. Both have taken care of my brother for 27 years. Both take pride in their work and patients. I have been a patient for 30 years. I wouldn't trust anyone else in this area. Both are quick to schedule a appointment if needed earlier. I am very thankful we still have a few good Dr in this area

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