LensCrafters

4.6
267 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1600 Crossways Blvd, Chesapeake, VA
23320, United States

Hours

Reviews

4.6
267 reviews
5 stars
231
4 stars
8
3 stars
2
2 stars
7
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Arielle, Evelyn, and Tricia providing exceptional service.

Product Selection

Customers appreciated the wide variety of glasses and frames available, noting the unique options that are not commonly found at other retailers.

Efficiency

Several reviews highlighted the quick turnaround time for glasses, with many customers receiving their orders in less than an hour.

Mixed Experiences

While many had positive experiences, some customers reported issues with the eye care provider next door and dissatisfaction with the handling of prescriptions.

Pricing Concerns

A few customers expressed concerns about high prices and unexpected costs, suggesting that transparency in pricing could be improved.
  • JB
    John Benton
    Oct 24, 2025
    5.0
    One of the best customer experience services ever on getting glasses. Arielle was fantastic in helping me to select the right pair of glasses that fit my face and the style that I was looking for. She also broke down the pricing to make it more understandable for me and laid out all the options I could get on my glasses how I wanted them at a great price. I highly recommend going to this location and asking for her if you need an experienced and understanding person shopping for your next pair of glasses
  • LO
    L OL
    Oct 14, 2025
    5.0
    Arielle, my salesperson was phenomenal, i would not hesitate on her being my person of care at all
  • RS
    rajesh sardessai
    Sep 28, 2025
    5.0
    Lens Crafter is the best thing for your eyes only I have been with them and no one else since 1998 . Cost effective, quality service and products
  • JW
    Jack Wishon
    Sep 26, 2025
    5.0
    Arielle and the crew were awesome with helping me make up my mind while searching through Oakley frames. Arielle also found replacement accessories that are the color I wanted for the in-store frames that I chose. Arielle and crew are very friendly and appreciate their customers. Great experience.
  • MS
    Marshall Swartz
    Sep 21, 2025
    5.0
    Great place and great showing of different glasses and its great for me as a person where glasses since I was 2 years old having assess to such a wide verity of glasses is great. They also show the Meta Ai powered glasses and you can try them and what they can do.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.