Town Center Orthopaedics - Ashburn, VA

Reviews

• JS

  Jade S

  2 days ago
  1.0
  The receptionist lacked professionalism, which made the overall experience unpleasant. I spent two and a half hours just on the check-in process. I’ll be getting PT somewhere else.
• SC

  sydni crabtree

  Mar 31, 2026
  1.0
  I was told the ganglion cyst removal would be a fast and easy process yet when I went to schedule my surgery they added an additional appointment in the middle that I would have to wait two weeks for before I could even find out around when I can schedule my surgery. The way they handled the issue was unprofessional and they wasted extra time of mine just to call me multiple times to try to convince me not to schedule with a different doctor!
• CP

  Christena Post

  Mar 27, 2026
  1.0
  I chose this practice based on its positive reviews. Unfortunately, my experience was negative. I arrived on time for my appointment but had to wait over an hour to see Dr. Miller. He rushed my appointment, was dismissive of my concerns and other health problems, and didn't answer my questions. I received no explanation about what specifically is causing my issue - just given a handout with stretches and told I can come back for a shot if/when it's needed. He was in and out of the exam room in less than 5 minutes. I'm sure my issue is minor compared to more complicated cases he deals with, but that isn't an excuse for treating me or any patient as though we're inconsequential. He and his practice will certainly bill my insurance carrier for the time that I didn't receive. Totally unacceptable. I need to see someone else now to get a thorough exam and the information I was seeking from him.
• BM

  Boy Mama

  Mar 26, 2026
  5.0
  The physical therapy team at Town Center Ortho is the best. They are so kind, so professional and I love how they seem truly to care about their patients and one another. Although recovery from knee replacement is not enjoyable, the TCO crew helped me tremendously. Highly highly recommend.
• IA

  Ishan Anand

  Mar 11, 2026
  1.0
  I had a very frustrating experience with the billing and administrative practices at Town Center Orthopaedics. I visited for an acute hand injury and the office verified my insurance before the appointment, but no one informed me that a PCP referral was required for coverage. After the visit, the claim was denied and I was left with a bill that was eventually sent to collections, forcing me to go through months of appeals with my insurer and even the Virginia Bureau of Insurance. During that process it became clear that the claim was submitted as a specialist office visit and not coded as urgent care, even though the visit was for an acute injury. The state review indicated the provider could submit a corrected claim for reconsideration, but the billing office never corrected or resubmitted it. This entire situation could have been avoided with basic communication or proper billing follow-up. If I had been informed upfront that a referral was required, I would have simply obtained one. Patients should not have to deal with collections and regulatory appeals because of administrative oversights and lack of transparency.