LensCrafters

4.7
513 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1100 S Hayes St, Arlington, VA
22202-4907, United States

Hours

Reviews

4.7
513 reviews
5 stars
473
4 stars
4
3 stars
4
2 stars
3
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting their friendliness, patience, and willingness to help.

Repair Services

The store received positive feedback for quickly and effectively repairing glasses, often at no charge, which delighted many customers.

Product Selection

Customers appreciated the variety of glasses available, noting the good selection of frames and the quality of products offered.

Mixed Experiences

While most reviews were positive, some customers reported negative experiences related to service issues and upselling tactics.

Staff Knowledge

Several reviews mentioned the staff's expertise and ability to provide helpful recommendations, enhancing the overall shopping experience.
  • AN
    Arun Natarajan
    Nov 14, 2025
    5.0
    Shawn is amazing . One of the best opticians I have ever been to. You definitely have to come here and make sure to ask for Shawn.
  • AH
    A. Hall
    Nov 10, 2025
    5.0
    My father's glasses needed a new screw, I stopped at this location and James was such a polite lifesaver. He took care of it in less than five minutes. No charge. If you're looking for new glasses or a possible repair, stop by this location in Ballston Quarter. Thanks James!
  • KS
    Kelly Song
    Nov 7, 2025
    1.0
    I ordered a Prada sunglasses at this store in 2022. My glasses never arrived, I went to the store several times in 2023 and 2024 to find my glasses with my order and receipt, no one ever gave me a response. Store manager promised to call me but never. Now it’s 2025 and I am still waiting and looking for my sunglasses.
  • IH
    I Hanandeh
    Nov 4, 2025
    5.0
    Exceptional service! I stopped by to have my glasses repaired, and the experience couldn’t have been better. Special thanks to Giovanni for his outstanding attention to detail and kindness—he went above and beyond to make sure my glasses looked and fit perfectly again. Highly recommend this place for anyone looking for quality care and expertise in eyewear!
  • SN
    Solange Nana
    Oct 29, 2025
    5.0
    Shawn at the Lenscrafters store pentagon city provides me with an understanding customer service today. He was patient and presented me with all the options available for me. Will be back with all my family to have him choose eye glasses for us. 💯 percent SATISFACTION..

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.