LensCrafters

Reviews

• HP

  Herbert Portillo

  Feb 13, 2026
  5.0
  The staff members were super friendly and made me feel welcomed from the moment I walked in. Specifically, Jill was exceptionally helpful in assisting me with choosing the right pair of glasses. She was very patient and provided excellent feedback and information about frame styles, lenses, etc. she even went so far as to help adjust and fit a couple of pairs of sunglasses I needed altered. Thank you so much Jill and the rest of the staff!
• TC

  Tamia Cox

  Feb 9, 2026
  5.0
  Giovanni, the Team Lead is amazing! He is knowledgeable, very enthusiastic, and his customer service is top tier!! I was prepared to return a pair of glasses i bought because they didn't fit properly. After hearing how sad I was to return them, Giovanni offered to adjust them and now they fit perfectly. I highly recommend this location and just want to communicate how much of an asset he is. Thanks for all your help, Giovanni!!
• HH

  Hale

  Feb 7, 2026
  5.0
  This was my first time at a lens crafters and I’m recommending this location to everyone! Adriana was super helpful, I was deciding between two pairs and she helped me find the perfect mix of the two! She also fit the frames perfectly to my face and walked me through all the pricing. Great experience and I am so stoked about the frames!
• MH

  Maram Hameed

  Feb 5, 2026
  5.0
  I have been a customer at LensCrafters - Pentagon City for over eight years, and I can confidently say that the exceptional customer service is the reason I continue to return that distinguish them from any other location I’ve been too. Every visit is consistently positive and warm welcoming, the customer service you got there can’t be anywhere else starting from walking in till finalizing your purchase. Special recognition to Giovanni, He is truly outstanding at what he does and has an incredible eye for detail and an intuitive understanding of what styles complement my face and personal aesthetic. He makes the process of choosing frames effortless and enjoyable year after a year!! His professionalism, patience, and genuine care make a meaningful difference. I’m so grateful for the team here. This is the only place I trust for my eyewear, and I highly recommend them to anyone seeking high quality eyewear with exceptional customer services !!
• JM

  John “Jack” Meyer

  Jan 28, 2026
  5.0
  Jill was incredibly helpful and went above and beyond! While this location does offer same day / one hour service for full and half-rim glasses for those in an emergency situation, they regrettably were missing one of the lenses I needed. Before I had even stepped foot in the store, Jill had checked the in-house stock, checked with other locations, and called me back to tell me that they would be able to make my glasses in two days. Then when I arrived later in the day, Jill also helped me compare store discounts versus insurance rates, complete the purchase, and even tightened an old pair of glasses I had purchased many moons ago. I am extremely grateful.

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