Staff Experience
While many customers praised the friendly and helpful staff, there were significant complaints about rude behavior from certain employees, leading to a negative experience for some members.
Cleanliness Issues
Several reviews highlighted ongoing cleanliness problems, particularly in the bathrooms and locker rooms, with some customers expressing disappointment over the lack of regular maintenance.
Equipment Condition
Feedback indicated mixed experiences with equipment; while some noted well-maintained machines, others reported broken or outdated equipment, particularly in the Black Card amenities.
Customer Service
Numerous reviews pointed to poor customer service, especially regarding membership cancellations and billing issues, with many customers feeling frustrated by the lack of support from management.
Atmosphere
The gym's atmosphere was generally described as welcoming and positive, with many members appreciating the judgment-free environment and the convenience of 24/7 access.