Customer Service
Staff members, particularly Leland and Bryanna, received consistent praise for their friendliness, professionalism, and helpfulness, creating a welcoming atmosphere for gym members.
Cleanliness
The gym is frequently noted for its cleanliness, with many reviews highlighting well-maintained facilities and sanitary conditions, especially in locker rooms and bathrooms.
Variety of Equipment
Customers appreciate the wide range of equipment available, which caters to various workout needs, and the gym is described as spacious, allowing for comfortable workouts even during busy hours.
Class Offerings
The boxing and cycling classes are particularly well-received, with many members enjoying the energy and structure provided by the instructors.
Membership Issues
Some customers expressed dissatisfaction with billing practices and customer service regarding membership cancellations and refunds, indicating a need for improvement in this area.