Smith's Pharmacy

Reviews

• QP

  Quintin Parry

  2 days ago
  3.0
  This is a one star review that they recovered to a three star review. My Doctors Office has a very hard time get the right prescription sent to the right pharmacy (This is not a review about them). I know this and to address that fact I call ahead to my pharmacy make sure my doctors office did their job right. Thirty minutes before I left I called and walked the technician through what it was I need to pick up, we even talked about how there was a wrong prescription in the system that was similar. They confirmed they hard the correct prescription (name, dosage, quantity, number of refills) filled and ready and so I headed out. When I arrived they gave me the wrong one. I then had to wait another 20 minutes for them to fix their mistake. They only reason this is not a one star is the pharmacist did come apologize to me directly and they comped the difference in cost. Unfortunately, this is not the first time this has happened or I would let it go. We all make mistakes but the degree of understating I have is limited when it comes to my health. I want to be clear I want to support my local pharmacy. I pay more to not use the on line pharmacy that my insurance provides. I want them to succeed and it sucks that they still suck. If they make changes and things improve I will update this accordingly but for now, you should not get out of line before you check you have exactly what were expecting and calling ahead will only get you so far. I do get the feeling that they are understaffed and their systems are garbage but at the end of the day, I cannot let things slide when it comes to my health.
• AK

  amy kurtzweil

  Mar 25, 2026
  1.0
  Genuinely took me over 5 calls to be able to speak to an actual pharmacist. The AI chatbot they have doesn’t work, and nobody ever actually picks up the phone. When I finally got on the phone with a pharmacist she hung up on me mid sentence, and then I couldn’t get back through to them. It’s so frustrating trying to get your medications, it’s such a chore everytime!
• GE

  Glenn Edwards

  Mar 16, 2026
  5.0
  Great
• KT

  Kelly Taylor

  Mar 8, 2026
  5.0
  Good service
• MC

  M Cat

  Feb 25, 2026
  1.0
  I'm not sure what their issue is, but It's ridiculous when you're given an NDC# from the Pharmacist and your doctor sends in the RX and they still can't figure out what is needed. Perhaps too many assumptions being made and the wrong people assisting the Pharmacists. I don't know if I'll continue. The back and forth is starting to really make me feel like I need to go elsewhere because I am tired of having to do back flips to get what I need.

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