LensCrafters

Reviews

• JR

  Jayden Rollins

  Nov 11, 2025
  1.0
  I received the text that my glasses were ready and immediately hopped in my car and was on my way. I arrived 7 minutes before close, knowing I was cutting it close, but I was shocked when the gates were down! I just needed to pick up my glasses that I had already paid for and there were still employees inside, but as soon as I got out of my car and approached the door they walked to the back. I didn't want to be a jerk about it so I got back in my car. Very frustrating!
• RM

  Rowena Mata

  Nov 10, 2025
  5.0
  Sheryl was very helpful and patient with us as we made selections of a series of eyeglasses. We made several changes, and had plenty of questions about our options and what our insurance cover. She patiently answered all the questions we had, making this a pleasant experience for me and my husband.
• NM

  Norberto M.

  Nov 7, 2025
  1.0
  I’m extremely disappointed with Lenscrafters! Normally they do everything to make customers happy with purchases but failed me this time well in the last few years visits recently my contacts have been unusually difficult for them to get right but this last time was a total failure.. I went in February for a contact fitting got trial pair which didn’t work the first time which by the way it usually takes about two tries but the second time I got a pair that seemed to work so I called to get my six month pair ordered by phone I received them by mail to my home didn’t open them until a couple of months later because I still had a couple of contacts from my previous purchase but once I opened the new ones I came to find out that they where incorrect I couldn’t see right through them and where some what uncomfortable so I immediately called and let them know they suggested to make an appointment to once get refitted had to this at least 3 more times to get them fixed but now cause I opened a box of contacts that weren’t right for me I am being told that unfortunately they can’t refund or work something out to make it right now I have to repurchase but this without my insurance $130 benefit that I used up so now I have to cough up full price which aren’t cheap only because somehow they got them wrong in the first place so I guess it’s my problem now!👎🏾👎🏾👎🏾 been a loyal customer for 10* years and this is how a loyal customer gets treated! Thanks Lenscrafters’s
• BB

  Bailee Brown

  Nov 7, 2025
  5.0
  Doris was great and very patient with me. I always spend a really long time picking my frames and she was very helpful and found frames that were in my budget and in the color I wanted. Would definitely recommend this place! I’ve been going for years!
• JH

  Jan H

  Nov 4, 2025
  2.0
  I wouldnt go here again for glasses. I have really good vision insurance and still had to pay way more than expected for a simple pair of reading glasses. When I went to pick them up they handed me the case with my glasses in it, told me there was a mirror I could look in if I wanted and if they didn't fit right I could come back for an adjustment. I've bought multiple pairs of glasses over the years. I've never received such impersonal service. I will go somewhere else for an adjustment (they are slipping off my face) as they are always busy and once you purchase the glasses service is out the window. I don't recommend going here and I'll suggest to friends and family they go somewhere else.

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