LensCrafters

4.6
588 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7083 S Plaza Center Dr, West Jordan, UT
84084, United States

Hours

Reviews

4.6
588 reviews
5 stars
508
4 stars
18
3 stars
7
2 stars
3
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Doris, Sheryll, and Saige.

Product Quality

There were mixed reviews regarding the quality of glasses and lenses, with some customers experiencing issues with prescriptions and adjustments.

Appointment Experience

Several reviews highlighted long wait times and scheduling issues, leading to frustration among customers.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling that they were overcharged despite having insurance coverage.
  • JD
    Jayme Dick
    5 days ago
    5.0
    Trista was so helpful and so sweet!
  • SM
    S Moulton
    6 days ago
    5.0
    I stopped in to LensCrafters for a specific kind of lens which relaxes the eye (to decrease headaches). Angel helped me and I quickly found the right frames, we got my prescription faxed in from my ophthalmologist, and Angel wrote up my order! He said they would even mail my eyeglasses out to me! There were great PROMOTIONS and I saved LOT of money! I am very pleased! Angel was the BEST!
  • TT
    Tony
    Dec 29, 2025
    5.0
    The whole team is great! Doris was super helpful, informative, and attentive! I pulled out my glasses for a second and she noticed that they needed adjustment (I may have fell asleep in them) and got it adjusted. She was great, they all were! :D
  • CP
    Chris Petty
    Dec 15, 2025
    1.0
    Horrible experience! I spent good money to purchase nice Costa frames and lenses. Had to go back 3 times because the prescription or lenses were not right. They re-made the glasses lowering the script strength and still I could not use the glasses. Did not even wear them for 15 mins before I put them back in the box. I tried to return them and they would not provide a refund. I left the brand new glasses at the store and walked out of the store with nothing. I guess they can donate them or something.
  • LL
    Lily Larsen
    Dec 13, 2025
    5.0
    Doris was a great help! She educated me on the deals I could get and she was very friendly. The doctor and receptionist were also grand. Very welcoming and professional. I will be back :))

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.