LensCrafters

Reviews

• JF

  J Freeman

  Mar 4, 2026
  1.0
  My experience was negative. I went in for an eye exam for glasses.I was told I had macular degeneration and that it could progress quickly or maybe not so quickly, but I needed to act right away to try to slow it down. In addition, I was advised not to consider cataract surgery until the cataracts were unbearable because it could sometimes accelerate the degeneration. After waiting a very tense month for an appointment with an ophthalmologist, I was told the degeneration was so mild I should just forget about it. No restrictions, no anything LensCrafters said I should do daily to attempt to slow the degeneration down. The ophthalmologist said cataract surgery would absolutely NOT accelerate macular degeneration! Lots of anguish because of bad info from LensCrafters. Maybe stick to what you know and refer patients to an expert? The eye exam was probably OK, but I won't be back. It's been a long month waiting for the right info.
• LS

  Lynn Slater

  Feb 28, 2026
  5.0
  Perfect Lens Crafters experience. Walked in needing glasses adjusted. Quickly expertly done with a smile. Legs Crafters has earned our loyalty!
• RC

  Ron Chidester

  Jan 21, 2026
  1.0
  I have been going to this place for almost 20 years. Until now. Yesterday I came in for an appointment the grey haired lady ( Karen) I got a lecture because I didn’t fill out their patient form. Let it go. Completed my exam and picked out frames. In order to pay I needed my health saving card. He told me just to call it in and they will get it started. I called today and spoke to a gentleman that should not be dealing with customers. It’s one thing to have bad policies, sometimes they are necessary. But to get a person to answer the phones that seems to gain joy from not be helpful. I actually said FO for the first time in forever. What happened to you!!! You were my favorite!!!!
• LR

  Linda Record

  Jan 10, 2026
  5.0
  Dr. Martin did a super job when determining what lenses I needed. The last pair of glasses I had didn't feel quite right, even when new, but I couldn't explain exactly why. After much questioning, we discovered what I thought was simple bluriness was actually double vision. He then spent time to find a better correction. While my 76 yo eyes will never see as good as they did at 20, I'm very pleased! And, an added benefit was the friendly, knowledgeable help of all those in the Lens Crafter store. Definitely recommend!
• RB

  Robert Bolar

  Dec 27, 2025
  1.0
  I stopped by the Red Cliffs Mall while waiting for my wife to shop at the nearby Chicos store. I love to update Google Maps it’s a hobby. I stopped for a photo of the LensCrafters store front using my iPhone. As a long-time Google Maps contributor and local resident, I enjoy updating business listings with current images—for free, purely as a hobby—to help shoppers see what stores actually look like today. While standing directly in front of the store, an employee named Loose approached me promptly and firmly stated that no pictures were allowed. I immediately explained my purpose: contributing an up-to-date photo to promote their business on Google Maps. To help him understand, I showed him several examples in the app of outdated images already posted for various locations (some quite old), and I shared my profile to demonstrate my good-faith contributions across the country. I even offered him my local real estate business card, introducing myself as a community member who does this voluntarily to support local businesses. Despite these efforts, Loose maintained that corporate policy was extremely strict as he described it and that photographs were prohibited in the store under any circumstances—no exceptions. The exchange became noticeably tense and drew attention from nearby shoppers, which felt disproportionate to the situation. I responded calmly, said it was no issue, and asked if I could instead photograph the mall's exterior sign. He agreed, but given the tone of the interaction, I chose not to proceed and walked away. Shortly after, while I was briefly near a neighboring business, mall security (a guard named Justin) arrived summoned by the LensCrafters employee “Loose.” I was waiting outside in the parking lot for my wife, who was finishing her shopping at Chico's. Even then, Justin followed me outdoors to explain and emphasize the no-photography rule on mall property. The fact that “Loose” felt the need to involve security escalated what could have been a simple conversation felt particularly frustrating. This is the first time I've encountered such a rigidly enforced no-photography policy at any shopping mall—especially for a harmless cell phone snapshot intended to benefit the business itself. I've contributed thousands of helpful updates to Google Maps nationwide without similar issues. Furthermore there is nothing posted in Lens Crafters stating photography was not allowed anywhere. My wife and daughter have taken numerous pictures at Lens Crafters sending those pictures to me to ask if I liked the glasses they were trying on. My wife and daughter needs new glasses, but this experience has left us with no desire to return to the LensCrafters at Red Cliffs Mall or interact with its staff.

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