Smith's Pharmacy

Reviews

• CA

  Cason Acor

  Mar 2, 2026
  2.0
  I’m disappointed with my experience at the Smith’s pharmacy in Springville tonight. I got in line at the drive-thru for the pharmacy at 7:40 PM. There were four cars ahead of me in line. After pulling up, I double checked the hours online, and on both Google and Smith’s website, the advertised closing time of the pharmacy and drive-thru is 8:00 PM. At 7:44 PM, the employee manning the drive-thru switched the sign above the line from “Open”, to “Closed”. I watched this happen in real time, as the line had moved up and I was directly in front of the sign at the moment of the change. I was still last in line, and there were three cars ahead of me. Three minutes later it was my turn, and I see the curtains inside of the window come down as I’m pulling up. I push the buzzer and the woman inside informs me that the drive-thru is closed. I told her that I had been in line since before the sign was switched to “Closed”. She responds bluntly and tells me she knows that I wasn’t because there’s a mirror set up inside that she uses to see the line of cars, and that I hadn’t been there. I told her that I wasn’t trying to argue, but I was, in fact, in line. I was then told I needed to come inside if I wanted to be helped. I elected to go back tomorrow. I’ve worked retail jobs before and I understand the stress and exhaustion of trying to finish helping customers as closing time approaches. I understand that closing procedures still take more time after the official closing time and employees just want to get home. And I understand how overwhelming it can be if you’re helping customers both inside and at the drive-thru at the same time. I don’t fault anyone for being stressed, tired, overwhelmed or overworked. I’m sure the employees had just as long of a day as I did, if not more. The issue I have with my experience tonight is my integrity immediately being called into question over something as trivial as whether or not I’d been waiting in the drive-thru, and the bluntness with which that was thrown back in my face. Every other interaction I’ve had with staff at this pharmacy has been great. I know there are a lot of things people complain about that are outside of the employees’ control. But they’ve always been kind and quick to help. Unfortunately, tonight that was not the case.
• ES

  Emerald Shadows

  Feb 25, 2026
  1.0
  Pretty much obnoxious each time I go. Rx says ready then they aren't. Info wrong numerous times. Wanted to use drive through instead of preferred place with no drive through. Drive through closed. Just annoying. On top of that rude to my dr trying to fill expensive med. Went somewhere else.
• CF

  Craig Fisher

  Feb 9, 2026
  5.0
  Great pharmacy
• DW

  D W

  Feb 2, 2026
  2.0
  I have two forms of insurance. Often times they don't bill both so I get charged and have to re- inform them of the insurances to bill. After going through multiple techs, one tech was helpful. She figured the billing out and promised to add notes so other techs could use that info. Unfortunately, I got billed AGAIN for a prescription and had to tell the tech about the notes the other tech added My other issue is they seem to be out of stock on a lot of meds
• JB

  Jupiter Bats

  Jan 14, 2026
  1.0
  If you want to know just see it your self

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