Club Pilates

Reviews

• SV

  Sai akila V

  Oct 24, 2025
  1.0
  I’ve enjoyed the workouts at Club Pilates — the classes are great and the instructors are good. However, I’m very disappointed with the management and communication. I requested to transfer my membership from the Millcreek location to Saratoga Springs almost three weeks ago. The staff initially told me it was possible, but no one followed up. Because of this delay, my classes are now expiring and I wasn’t able to use them this month. I really hope the management improves their communication and support for members in the future.
• CF

  Cathy Figueroa

  Oct 23, 2025
  1.0
  I joined a membership, I told them that I was getting a knee replacement done to cancel my membership after I had gone four times and that I would let them know when I would come back and join again. Well, they froze my account instead of canceling it. I went back in on the 16th of Oct because I wanted to make sure that there was no problems and they said yes it was canceled. Then I get a text message stating that they were having issues with canceling my membership so I called over there and she told me no she was just frozen. We can’t cancel it because you signed some document OK in the meantime they took $45 out of my account without my permission and then October 22. They took another 15 out never gave me a reason why still don’t have a reason why I call the manager, manager said that she would take it up to the higher-ups that never happened because they still haven’t called me. I’ll give them till Friday that would be tomorrow to call me and then I’ll have to do other things
• M

  M *

  May 3, 2025
  5.0
  Great workouts, lovely teachers, clean and fun atmosphere