Young Family Dental Orem

Reviews

• TM

  T M

  1 day ago
  1.0
  Worst customer service, defensive rude for no reason . Having to deal with insensitive Alma bad attitude and communication style sucks. Just as others warn short and sassy . Please have someone more nice or even just willing to answer phones & schedule . Yes I know she is upholding polices probably but she can do it respectfully or at least better attitude.
• CS

  Chris Sutera

  3 days ago
  5.0
  Excellent so far , have a long way to go, but I have finally found the right place!
• CJ

  Cecilia Jjk

  Feb 13, 2026
  5.0
  I recently had a crown done here, and the entire process was smoother than I expected. Scheduling was easy, and they got me in quickly when I called. The office is very clean and has a calming atmosphere. The dentist explained why I needed the crown and walked me through each step so there were no surprises. What really stood out to me was how attentive everyone was — they kept checking to make sure I was comfortable and not in pain. After the appointment, they even followed up to see how I was feeling. That level of care is rare these days, and it meant a lot to me.
• CV

  Carla Nicole Riveros Villarreal

  Feb 13, 2026
  2.0
  I called to schedule my appointment and specifically asked about the cost. I was asked for my insurance information and was told that the visit would be fully covered. Two weeks ago, I had my evaluation for a dental cleaning. During that appointment, I was informed that I needed a deep cleaning and was told to return in two weeks. Again, I asked about the cost and was reassured that the cleaning would be covered by my insurance. Today, after the procedure was completed, I was unexpectedly charged $400. My main concern is the lack of transparency. When a patient asks about pricing, they deserve clear and accurate information so they can make an informed decision and determine whether the treatment fits their budget. Being charged only after the procedure is completed, despite prior reassurances, is very disappointing. When I expressed my concern, I was told that the receptionist that day was new and may not have known. However, I do not believe that is an appropriate explanation. Patients should not bear the financial consequences of internal miscommunication or staff training issues. Unfortunately, this was not a good first experience.
• JW

  Jolene White

  Feb 10, 2026
  2.0
  My first experience on the phone with them was positive, until I had to reschedule due to a kid’s sickness. I then had an unforeseen circumstance that overloaded my schedule at the new appointment time. When I asked to reschedule for that, the receptionist gave me a warning that this would be the last time. I understood and agreed. From an operational side, it makes sense to have this policy in place. This is what was frustrating the most: She called back and then said they would drop the new appointment because of the “many” times I had rescheduled (which this would have been the second time). I thanked her, apologized, but she was short and quickly hung up. What I didn’t mention before was that I am a young mom of 2 juggling grad school, work, and more. Our insurance change came from a change in employment, which has been difficult enough to navigate. Dentist offices are a major source of anxiety for me. Having a kind, courteous receptionist makes all the difference. Unfortunately this was the opposite experience after the first call I had with them. I am back to searching for a new provider because they refused to allow a second reschedule with valid reason.