Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
517 reviews
5 stars
472
4 stars6
3 stars5
2 stars2
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Athena, Gracie, and Marika.
Mixed Experiences
While some customers had excellent experiences, others reported issues with rude staff, poor communication, and billing problems.
Product Quality
Several reviews highlighted concerns about the quality of glasses, including issues with prescriptions and defective products.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that eyewear was too expensive and that there were unexpected charges.
Store Environment
The store was generally described as clean and welcoming, contributing positively to the shopping experience.
- JNJillian NerenbergNov 15, 20251.0I went into this location on 10/27 for an eye appointment and to purchase glasses. Due to an insurance carrier issue (this was not the store’s fault), I was here for over two hours. During the visit, the entire staff was super apologetic and did their absolute best to remedy the situation. Both visits I worked with Frankie and the Assistant Manager Jocelyn. Frankie is an absolute gem, however, the Assistant Manager, Jocelyn, is arguably one of the most incompetent people I have ever met in my life. Due to the insurance mixup, I didn’t have a chance to place my glasses order before returning to work, but I was assured by Jocelyn that the glasses quotes were saved into the computer system for 30 days. A minor inconvenience (or so I thought). I returned today (11/15) to complete my order. Although the staff had recalled working with me, I had the worst experience with Jocelyn. It was a complete 180 from my last visit. Jocelyn couldn’t locate the quotes she created in the system and tried to charge me twice the price of the initial quotes. Jocelyn had no idea what was going on and constantly asked Frankie for help even though she’s the manager on duty and recalled worked on my initial quote. Frankie went above and beyond to attempt to locate the quotes. Upon searching, she found a note in my account from Jocelyn (which Jocelyn kept acting like she had no recollection of) to honor a 50 percent discount. Although it seemed like we were getting somewhere, the math was still about $100 off from the initial quotes. Either Jocelyn screwed up the initial quote and my glasses would have arrived incorrect OR she put on a fraudulent discount to make a sale. The Store Manager should investigate Jocelyn’s transactions. Frankie was extremely apologetic and tried absolutely everything possible to try to recover the quote and honor the price. I didn’t end up buying glasses because I couldn’t justify paying more especially when the Assistant Manager refused to acknowledge her mistake. Unless this issue is resolved, I probably won’t make another purchase here or with this company.
- LLLaVonne LawrenceNov 11, 20255.0Our experience with LensCrafters Ogden was seamless. Everything was quick and efficient and everyone here is very friendly. Highly recommended!
- RRRobertNov 2, 20251.0I went in to look at glasses the other day. The employees were nice and was approached by the assistant manager Jocelyn. I thought I recognized her but I couldn't remember where. I remembered she was all over the news filing a lawsuit against Bath and Body works saying she was fired for refusing to use a transgender employees pronouns her religion as the reason why and the law protects her religious freedom. I know about this because I am employeed at a Bath and Body works and this was all people were talking about. As a gay man this really effected me and I am disturbed I am fairly sure Lens crafters supports DEI why would you hire someone so controversial and more people will notice I am sure since she hasn't been quiet She is all over TikTok, YouTube, Google. Even USA Today. I guess Lens crafters protects bigots and I am so disappointed I will never go here again and word spreads fast.
- BLBonalee LarsenSep 22, 20251.0I feel Lenscrafters are Very Dishonest. I was over charged for my glasses. I was told one price in store, as we were writing up the charges, and then as I checked out, Lenscrafters changed the price and added an additional fee. I was never given a reason why, other than they would tell their technicians to be better at their job. I will Never Use Lenscrafters Again.
- ILile lopezSep 14, 20251.009/14/2025 at 12:30 in the afternoon, I went in to get my glasses re-made since a couple of weeks ago I had received my new pair, and I was told to bring them back to get them remade since they were not transitioning correctly. The person who greeted us had black short hair and was VERY RUDE since the start! She talked to us in a very rude way and was giving us a bad attitude! all we wanted was to get the glasses re-made like we had agreed with the nice person who helped us a couple weeks ago. this person did NOT want to help us!! I feel ripped off because i paid a-lot of money for my glasses (Meta) and I wont be able to get them fixed before my warranty ends, all because of this rude person.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at this LensCrafters location?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Newgate Mall?
LensCrafters is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at this LensCrafters location?
You can schedule your eye exam online at LensCrafters' appointment page: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0231&storeId=10851
What payment methods are accepted at LensCrafters in Ogden?
This LensCrafters location accepts American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, and Visa.
Is in-store pickup available at LensCrafters?
Yes, LensCrafters offers in-store pickup for your purchases.
What nearby shopping options can customers visit at Newgate Mall?
Nearby shopping options include Bliss for women's clothing, Eddie Bauer for apparel, Victoria's Secret for lingerie and clothing, and Payless ShoeSource for shoes, providing convenient stops during your visit.
Are there entertainment options close to LensCrafters at Newgate Mall?
Yes, customers can enjoy nearby entertainment such as Cinemark Tinseltown 14 cinema and Tinseltown movie theater, ideal for a movie before or after your eyecare appointment.
Where can customers find dining or refreshment options near LensCrafters in Newgate Mall?
Customers can visit Jungle Juice, a smoothie and ice cream shop, or relax at Bout Time Pub & Grub, a nearby sports bar and pub, offering a variety of refreshments conveniently close to LensCrafters.