Smith's Pharmacy

Reviews

• SB

  sean beckstead

  Jan 28, 2026
  5.0
  They always do a great job
• KG

  Kenny Gee

  Jan 28, 2026
  5.0
  Very helpful and attentive to detail about insurance and coupons.
• JS

  James Sever

  Jan 23, 2026
  4.0
  Very helpful and knowledgeable staff. They even hired more technicians to deal the volumes of customers. After 5pm forget it, Come back the following day as your wait in line can and has exceeded 30 minutes.
• MF

  Melody Parlet Flitton

  Jan 14, 2026
  1.0
  I just witnessed the ACTUAL pharmacist tell a woman "ok Karen" because she was telling them she was frustrated with their lack of customer service, and that was his response to her while the other techs giggled!!! Unbelievable, so unprofessional and unkind. Do better or find a different job!!!
• TK

  Tana Keesler

  Jan 14, 2026
  1.0
  To Whom It May Concern, I am writing to formally file a complaint regarding my experience at the Smith’s Pharmacy in Brigham City, Utah, on the morning of 1/14 Earlier this morning, 9:30 a.m., I came to the pharmacy and spoke with an employee named Mandy. I provided my new insurance information in advance. My intention was to ensure that the process would be smooth and to avoid unnecessary waiting or distress, particularly given my child’s needs and the nature of the medications being picked up. When I returned to the pharmacy one hour later, the staff did not recognize my name, had nothing prepared, and indicated that the issue was due to incorrect spelling from my doctor’s office. Despite my earlier visit and communication, no one appeared to have been watching for my prescriptions to arrive or taking steps to ensure continuity of care. As a result, I was required to stand in line with my autistic child and another child for over 20 minutes. This was precisely the situation I had attempted to prevent by coming in earlier. The prescriptions I was picking up included mental health medications. At the time, my family is experiencing significant stress, and this delay and lack of communication added unnecessary emotional strain to an already difficult situation. When I finally reached the counter to pay, I stated that I had been there earlier and that I was not going to apologize for my child experiencing a meltdown. In response, the pharmacist referred to me as a “Karen” and they laughed. No other staff members intervened or addressed this behavior just laughed. Being insulted and mocked by a pharmacist—particularly while seeking mental health medication and while managing a child with a disability—was humiliating and deeply upsetting. As both a patient and a customer, I expect professionalism, empathy, and appropriate communication. While I do not expect perfection, I do expect to be treated with respect. I am not paid to maintain composure at all times; a licensed pharmacist is paid to uphold professional standards regardless of personal opinion or frustration. I did speak with the store manager afterward to express how embarrassed and distressed I felt. However, given the seriousness of this incident, I believe it warrants corporate review. I am requesting that this matter be formally investigated and that appropriate action be taken. I also ask that steps be implemented to ensure that patients—especially those with disabilities or mental health needs—are treated with dignity and accommodated appropriately in the future. Thank you for your time and attention to this matter.

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