Bountiful Dental Care

Reviews

• LL

  Lisa

  Apr 21, 2026
  1.0
  I went in for what should have been a routine set of fillings and left genuinely unsettled—not because of the procedure itself, but because of the complete lack of care, communication, and professionalism. The dentist, Dr Palmer, offered a quick, perfunctory greeting before immediately reclining the chair, roughly handling my face, and injecting the numbing agent without any explanation of what he was doing or what to expect. There was no effort to prepare me or even basic courtesy in communicating the steps of the procedure. Shortly after the injection, I experienced a severe reaction—my heart was racing, and my arms were shaking uncontrollably. It was alarming, especially since I had not been warned this was even a possibility. When I told the assistant something was wrong, her response was a casual, “oh yeah, that’s a side effect,” with no concern and no attempt to help manage what was, from a patient’s perspective, a very distressing experience. It only got worse when the dentist returned. I showed him my shaking hands and explained how intense the symptoms felt. His response was an eye roll and a dismissive comment that it would “pass eventually.” When I pointed out that patients should be informed ahead of time, he replied, “if you want to hear every possible outcome, we’d be here for hours.” That kind of attitude is not just unprofessional—it’s unacceptable in a healthcare setting. At no point did he attempt to reassure me, check on my well-being, or show any empathy. Even after a reluctant apology (only after being directly confronted), the focus seemed to be on moving past the situation rather than actually addressing it. After the procedure, there was still no effort to check if I was feeling better or to acknowledge what had just happened. He quickly delivered post-procedure instructions and left. The assistant then escorted me out, discussed payment with the front desk, and walked away without saying a word to me. I understand that side effects can happen. What’s inexcusable is the complete lack of communication, empathy, and basic human decency throughout the entire experience. Patients deserve to feel informed, respected, and cared for—not dismissed and left to deal with frightening symptoms on their own. If bedside manner, communication, and patient care matter to you, I would strongly recommend looking elsewhere.
• DB

  Darin Baker

  Apr 20, 2026
  4.0
  Great dentist, nice office, friendly staff. After giving them business for about 15 years, they charged me $75.00 for missing my appointment. I guess that’s their prerogative.
• JP

  Jana Pace

  Apr 20, 2026
  5.0
  1st time seeing Dr Palmer and staff. They were very professional and gave some good information and advice. Highly recommend coming to Bountiful Dental Care
• JL

  John Logan

  Apr 14, 2026
  5.0
  Excellent exams and treatment. Staff provides written follow up instructions. Very friendly and efficient.
• LL

  Linda

  Feb 11, 2026
  5.0
  Kind dentist...nice employees..clean office!!!!!

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