Willow Tree Healthcare Center is a skilled nursing facility in Charles Town, WV offering short-term recovery, senior rehabilitation and long-term care services focused on your or your loved one's emotional and physical well-being. The goal of any long-term care center is to help improve your quality of life. We accomplish this by not only addressing clinical needs but tending to the body, mind, heart and soul. We strive to create a supportive environment and excellent experience for our guests, residents and their families.
At Willow Tree Healthcare Center an experienced team of professionals are ready to create a customized plan for you or your loved one. Get more information on all services offered at our facility by contacting us today.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.