Question 1

Why the change to a credit card on file program?

Accepted Answer

There are several reasons for this change. The primary reason is for your convenience. This will speed up our check-in and check-out process. If you have a caregiver or a family member bringing a patient in for their appointment, you will no longer have to give them your card to pay for the procedures. Also, with the changing environment in healthcare, more responsibility for payment is being placed on the patient in the form of copays and deductibles. We need to be sure that patient balances are paid promptly.

Question 2

But I always pay my bills, why do I need to put a credit card on file?

Accepted Answer

We have to be fair and apply the policy to all patients. We have wonderful patients and we know that most of you pay your balances. Unfortunately, this is not always the case. Most balances owed are very small and typically less than $100. If your balance is larger than $200, we will provide a courtesy call and/or email to let you know we are charging your card on file and/or discuss financing options.

Question 3

Why am I being singled out?

Accepted Answer

All patients are required to keep a credit or debit card on file. This policy isn’t personal, we apply it equally to all of our patients. By doing it this way, the temptation to play favoritism is eliminated and it removes us from the uncomfortable situation of having to decide who has to follow the policy and who doesn’t

Question 4

Do I need to sign the Credit Card on File policy?

Accepted Answer

Yes. Your signature ensures you understand our financial policy.

Question 5

How will I know how much you are going to charge me?

Accepted Answer

Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to both you and our office. This EOB tells you exactly, according to your dental insurance, how much of your dental bill is your responsibility, and how much is the responsibility of your insurance to pay. You typically receive the EOB before we do, so if you disagree with the patient's responsibility owed or it is different than what was collected at the time of service, it is your responsibility to contact your insurance carrier immediately and our office. We will charge the credit card on file the remaining patient responsibility amount if any or refund any amount that was overpaid. Once charged or refunded, we will email you a receipt. If we need to provide more information to the insurance company for you we will do so and no payment will be made until that claim has closed completely.

Question 6

But wait, I’m nervous about leaving you my credit/debit card.

Accepted Answer

We do not store your sensitive credit/debit card information in our office. Your information is stored on a secure credit card processor online vault. This vault we use is a secure clearinghouse that meets the industry standards set forth by the Payment Card Industry Data Security Standard (PCI-DSS) and is certified at the highest level attainable. Once we enter your information into the vault, your information is securely encrypted and we do not have access to view or edit the information. Our staff are only able to see the last 4 digits of your credit card – just as any online retailer does. This vault is only used to process your payment and email you a receipt once payment is processed.

Question 7

What is PCI-DSS?

Accepted Answer

Payment Card Industry (PCI) Security Standards Council offers robust and comprehensive standards to enhance payment card data security and reduce exposure to credit card fraud. PCI Data Security Standards (DSS) provides an actionable framework for developing a robust payment card data security process, including prevention, detection, and appropriate reaction to security incidents.

Question 8

When do I give you my credit/debit card information?

Accepted Answer

Your credit card information must be given to front office staff before you are seen by a provider. For new patients, a CCOF must be established before scheduling their first appointment. I have a Health Saving Account (HSA) Card. Can I keep my HSA card on file Yes! You can keep your HSA card on file. However, we may require an additional card to be kept on file should the funds in your HSA account become insufficient.

Question 9

I have dual insurance and I’m covered at 100%, so I will never have a balance. Do I still need to give you a credit card on file?

Accepted Answer

Even with dual insurance, there is often a patient who still has some responsibility. Please keep in mind we will not charge your card if you do not owe anything.

Question 10

When I booked my appointment, the business team told me I had to keep a credit card on file with the office. I've never heard of this before.

Accepted Answer

Credit Card on File (CCOF) is a fast-growing standard requirement in the service industry, and soon it will become the standard of care to reserve an appointment. Many medical practices, imaging centers, and outpatient surgical centers already require a credit card on file. Likely, your gym, tanning salon, subscription services (like Netflix and Hulu), hair salon, or any monthly utilities you pay online or via autopay already require you to keep a credit card on file.

Question 11

What are the benefits of West Allis Dental Care's credit card on file program?

Accepted Answer

This program speeds up check-in and check-out and allows caregivers to pay directly without using your card. It also helps ensure prompt payment of patient balances.

Question 12

Do all patients need to keep a credit or debit card on file at West Allis Dental Care?

Accepted Answer

Yes, all patients are required to have a credit or debit card on file. This policy is applied equally to all patients.

Question 13

Is my credit/debit card information safe with West Allis Dental Care?

Accepted Answer

Yes, card information is securely stored in an online vault compliant with the highest PCI-DSS standards. Staff can only see the last four digits of your card.

Question 14

What payment options are accepted at West Allis Dental Care?

Accepted Answer

They accept American Express, Cash, Check, Discover, MasterCard, and Visa.

Question 15

What dental services does West Allis Dental Care offer?

Accepted Answer

Services include teeth cleaning, cosmetic dentistry, dental implants, dentures, Invisalign, periodontal scaling, oral cancer screening, general dentistry, and tooth extraction.

Question 16

What are the office hours of West Allis Dental Care?

Accepted Answer

Monday to Thursday from 8:00 AM to 5:00 PM, Wednesday until 6:00 PM, and Friday from 8:00 AM to 2:00 PM; closed on weekends.

Question 17

What languages are spoken at West Allis Dental Care?

Accepted Answer

English and Spanish (Se Habla Español) are spoken at the office.

Question 18

How can West Allis Dental Care's nearby Panda Hut Chinese Restaurant be useful to visitors?

Accepted Answer

After your dental appointment, you can enjoy a meal at Panda Hut Chinese Restaurant nearby, making it convenient to combine health and dining plans.

Question 19

What nearby attractions can I visit before or after my appointment at West Allis Dental Care?

Accepted Answer

Historic Downtown West Allis is close by, offering shopping and parks for a pleasant visit around your dental care.

Question 20

Are there other health-related services near West Allis Dental Care?

Accepted Answer

Yes, nearby you can find Internal Medicine Associates and Laughing Grass, the first CBD dispensary in Wisconsin, offering complementary health services.

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