Pearle Vision

Reviews

• JM

  Justyna Mertz

  Aug 24, 2026
  1.0
  I was very disappointed in the service I received from the first visit all the way through the final time I had to go back to the store. The pre-exam was handled unprofessionally (gum smacking, struggling to spell words back after I spelled them out loud, and having to redo parts of the pre-exam after the eye exam) and the doctor gave me the wrong prescription because he apparently “undershoots.” (He gave me .75 under my previous prescription.) I first had to go back because the prescription was wrong, then they ordered the incorrect prescription in both my glasses and contacts (the lady who helped me asked another worker for help but stopped asking questions even though it seemed like she was unsure) so I had to go back a third time to bring the wrong contacts back (in order to get the correct ones.) I was also told they overcharged me by $50 so I had to read them my card information over the phone to get a refund. I was then told to make an appointment because my glasses were ready but when I got there they didn’t have the case prepared. All of the workers were searching for the case while I waited (they even called a worker over that was helping another family.) A joke was made about it “how many workers does it take to find a case?” They handed me a random case and said “this is close” and “I’ll call you if I find right the case.” They also asked me to leave a review. The only saving grace was that I had a scratch on my eye during one of the visits and the lady doctor was so helpful and kind.
• SG

  Shawn Griffin

  Aug 14, 2026
  5.0
  Sara is the absolute best! She’s extremely thorough and knowledgeable when explaining prescriptions and always takes the time to answer all of my questions. She’s also very patient, especially since I tend to ask a lot of questions! Lol. I highly recommend this location, and definitely ask for Sara!
• PG

  Paul George

  Aug 12, 2026
  5.0
  Great care and great team!
• AS

  Ashley Schalow

  Jul 29, 2026
  5.0
  It was my first visit here, and I had an appointment with Dr. Mueller. She was kind, charming and clearly cares about her job. A young lady named Sara helped me pick out frames (which I went back on, and she was very nice about it), and she was a great help with checking out and giving me info on getting frames in the future. I can’t for the life of me remember the receptionist’s name (I’m sorry!), but she was efficient and professional. Overall, I had a great experience here and will be going back in the future if insurance allows!
• MN

  Margaret Galligan Nordquist

  Jul 16, 2026
  1.0
  I wish I would have never gone here, and I most assuredly will not be returning. Being under a new vision insurance, this was my first time coming to pearle vision. My previous experiences with other optical shops is that they would walk you through what all the lens options where in terms of materials and available coatings. That did not happen here. Initially, the woman helping me select a pair of frames and picking out lenses did not fully inform me on the high-cost of the lenses I was purchasing until she had rung me up. I was under the impression that the only blue filter available at pearle vision was the expensive "crizal" coating. Turns out there was a less expensive option that I would have opted for had it been offered... when it came time to pay for my glasses I was astounded by the price, and once I reflected on the insurance breakdown I was incredibly upset that 90% of my $600 glasses was the uncovered crizal lens coating. When I picked my glasses up (2nd visit), there was something very strange with my field of vision. After wearing them for a day I returned to pearle vision (3rd time in), here was an issue: I was experiencing a sort of "fish lens" distortion with the glasses on that was causing serious visual discomfort. Working with a different optician when I went back in, I was told there was nothing wrong with my glasses and there was nothing that could be done to make them more comfortable. She said that it would take up to 7 weeks for my eyes to adjust to a new prescription... Then, upon further review she decided that the measurement for the center of my lenses was off. They offered no solutions so, not being an optician myself, I thought maybe the new prescription was perhaps too magnifying, and I could not possibly stomach having paid $600 for something I would not be able to make use of. We agred to remake my lenses with my outdated previous prescription. Went back a 4th time to pick up my glasses, the Thursday before 4th of July weekend. During my drive home from pearle vision I noticed I was again experiencing that "fish lens" distortion. Unfortunately, they were not open Friday because of the holiday so I had to wait a few days before I could return to the store. This ended up being for the better, because I was able to identify what the issue truly was: there was a defect in the lens. Some kind of strange dimple in the center of the right lens, centered over my pupil. Looking through the dimple was causing the fish lens effect. Went in for a 5th time to talk to them about the defect, and I was told by one woman that there was nothing wrong with my glasses, and that because I had already had my lenses remade, I would need to pay 40% of the cost to make my glasses wearable. A 2nd woman got involved and was also saying the same thing. I felt like I was being gaslit, they told me that the distortion in my vision was from my "progressive" lenses. I asked if this was true, why was it only on the right side. They kept telling me it was on both sides. I said several times that it was only on the right lens and not the left, and they kept telling me it was on both lenses! After quite a bit of back and forth, the optician finally observed the defect in the lens that I was trying to communicate to them. I for the life of me cannot tell if they were lying to avoid having to fix their own mistake, or if there was a genuine ineptitude in identifying a defect in their own product. I also genuinely believe that that was the same defect I was struggling with in my first issued pair, because it was creating the same "fish lens" distortion, but there is no way to prove that. 6th time in I picked up my glasses, and at this point they seem wearable. But I am stuck now: I am out $600 and have to wear an outdated prescription for at least the next year. It does not seem right.

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