LensCrafters

Reviews

• PM

  Pirarre “P” Miller

  Jun 30, 2026
  1.0
  I was originally gonna make my order online for new frames and lens. The order came up to $2xx online. But I decided to go in-store in hopes of speeding up the process etc. I went to the store in Janesville with my vision insurance to buy new lenses only. The Assistant Manager quoted me $6xx, then $3xx and then $2xx for lenses! She said that included my vision insurance. She even tried to sell me all these extra things I didn't want. Before she quoted me the $2xx for the lens, she made the comment that she had to add some special coating to them, she said it was required. Which I knew was a lie because I had made an order online on the Lenscrafters website before I went to the store and I was never required to add anything to my lens. After refusing to buy the lenses in-store, i went home and ordered the same frames, and new prescription lenses for $2xx. While doing so, I looked at my prescription and in the notes, it read, "Recommended AR Coating" not "Required" like she had said. So if you go here, be careful as it seems like they like to tell you things are required when its not and is not truthful on the pricing and billing.
• NK

  Nancy Krusko

  Jun 11, 2026
  5.0
  I worked with Charee at the store in Janesville. She was very helpful during the whole process. She pointed out where all the different women's eyeglasses were located and the pricing. Then she gave me a tray to put my choices in and meet her when I had an idea of what I wanted. We sat down together to try them on and decide. She also was able to show me the different colors the glasses came in and help select a color. Charee has been with the store for over 25 years so she is very knowledgeable about the ins-and-outs of the various lens features. She told me all about these features and gave me the prices so I could make an informed decision about my lens features. I now know a lot more about progressive lenses, anti-reflection treatments, and blue blockers. I was then able to make good decisions on what I wanted for my regular glasses and my sunglasses. Would recommend Charee to any of my family and friends who are looking for glasses. I would give her a rating of 10 ++++!
• LO

  Laurie Olin-Smith

  Jun 8, 2026
  5.0
  Amy, the store manager, was wonderful and explained everything so well! It was pretty close to closing time and she didn’t seem to rush and took time with us like she had no clock. Great experience due to her honesty and helpfulness.
• NN

  Nic

  May 15, 2026
  5.0
  I had a great experience at the Janesville LensCrafters. The store is very new and clean, which always makes the experience more enjoyable Madeline and Dr. C took excellent care of me through the eye exam process and I feel like they nailed my prescription. My one recommendation would be to schedule an exam early in the day during the week if possible. In the past, I've had mixed experiences with afternoon exams when the office is much busier and prone to delays in the schedule
• MD

  Maribel Delgado

  May 14, 2026
  5.0
  I received a warm welcome when I entered the building. Everything was explained clearly from start to finish, and the entire process went very smoothly. They were incredibly patient while I picked out my frames, which made the experience even better. I had a great experience with everyone there and will definitely return for future needs.

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