M&M Massage Spa

Reviews

• MD

  Michele Donahue

  5 days ago
  1.0
  The total wait time for my appointment was 30 minutes. The massage itself was awful. The masseuse literally spent 10 minutes rubbing my back over the blanket which was so weird, dug her nails in my scalp, pulled my hair, and at one point just started slapping my legs. Then I was accosted and lectured about tipping after that?! Are you kidding me? The only good part of all of it was that everything was very clean.
• KL

  Kelley Lauren

  Aug 13, 2026
  5.0
  I came in as a walk in wanting some relief from a sore neck. From the moment the door opened I was greeted with a wonderful smile. The first step in this place was not only stunning on the inside, very clean and the smells of relaxation and calming just takes your breath away. After quick paperwork the message started. She was amazing. Not only hitting my target spot in my neck. I was so relaxed from the hot stones to the perfect amount of pressure. This full body massage was perfect. If you’re in Tacoma come visit. Thanks again for the great service!
• KH

  Karin Holmberg

  Aug 8, 2026
  5.0
  Wonderful massage experience here! My massage therapist was so kind, attentive, and genuinely caring. She really listened to what I said I needed and tailored the entire session to my body. I had a Swedish + lymphatic massage with hot stones, and it was incredibly relaxing while also relieving tension and my sore neck muscles. It was very effective for lymphatic drainage, too. This was a very high‑quality massage and I will definitely be back!
• SS

  Sabrina Staaf

  Aug 8, 2026
  5.0
  Great service! My husband and I went for a couples massage and our masseuses did a great job. Mine did a fantastic job focusing on the areas that I said hurt while also still getting the rest of my body. Pressure and technique were good too! It was really nice being able to pick out our own scented oils. With this service we were also given time in the sauna and able to take a shower after. Will definitely be coming back!
• MC

  Maria Carrillo

  Jul 27, 2026
  1.0
  Booked a couples massage and, unfortunately, our experience did not meet our expectations. To start, the massage room had thin sliding doors, so we could clearly hear everything happening in the hallway. This made it difficult to fully relax. There was also no one consistently at the front desk, so our massage was paused while staff left to answer the door. Throughout the session, the therapists frequently left the room to grab supplies. While I understand that some services require additional items, in my past experiences everything has typically been prepared in advance to avoid interrupting the massage. The therapists also had conversations with each other during the session, which became distracting. The massage itself also felt very rushed. While the back massage was decent, the front portion was almost nonexistent. My legs, both front and back, were barely massaged, which left the treatment feeling incomplete and not as thorough as we expected. Another surprise was being charged an additional $10 per person for massage oil. We’ve never experienced an extra charge for oil before, so that felt unnecessary. Finally, when it came time to pay, we chose to tip 10% based on our overall experience. The front desk employee then had my husband go back to the tipping screen, which displayed options of 20%, 40%, and 50%. We left feeling uncomfortable, as it seemed like we were being encouraged to increase our tip. Regardless of the amount, tipping should be left to the customer’s discretion without added pressure. The experience started off on a positive note, and the staff was friendly initially, but once the massage began, the repeated interruptions, rushed service, and overall quality took away from what should have been a relaxing experience. Unfortunately, this was not the experience we were hoping for.