LensCrafters

Reviews

• GT

  Guy Towle

  Aug 22, 2026
  5.0
  Lee is a fantastic optical practitioner. He knows the industry well and is a friendly and is helpful advisor.
• JC

  James Cantrell

  Aug 18, 2026
  5.0
  Barry and the staff was absolutely amazing I had an Eye exam and needed a pair of glasses ASAP they where able to help me and get me a pair the very next day! 10/10
• MR

  Michelle Rickborn

  Aug 13, 2026
  1.0
  Needed new glasses in an emergency situation. I was told I could get glasses overnight- the only reason I had them examined at this location. My Rx is bad; which I wasn’t able to verify because I couldn’t afford to get glasses at that location! I PAID $150 to have my eyes examined because I needed new glasses immediately (my only pair was an 4yr old Rx & broken & scratched beyond repair. I’m angry enough that I spent $150.00, angrier that that prescription doesn’t work as well as it should. Not to mention that LensCrafters suggested a payment app plan that failed. Creepy detail: the LensCrafters assoc. happen to find frames that were identical to my broken pair. It gets worse, but about the only nice thing that I can say is that I have received great service in past (many times) over the years from other LensCrafters locations.
• NN

  Nour

  Aug 6, 2026
  2.0
  Two issues and a positive. - 1. When ordering a pair of glasses, I typically expect that the people working there have the experience to tell me “hey, if you’d like, this frame comes in a smaller size which may fit you better. Want to try?” Or when I pick up the glasses from the store after they arrive, having a human size check them with me, ask if they need any adjustments, and make said adjustments as needed. This shop did neither, unfortunately. So I ended up with a pair way too big on my face. The option for a smaller size was only presented to me upon asking to return them within the 30 days satisfaction guarantee window. I am grateful that they had this option but I do wish that there was a little more care put in to it from the start instead. 2. (Positive) The people I worked with were all generally kind individuals who did answer any questions and help whenever possible. They were real nice neighborhood folks. 3. I somewhat understand having AI Glasses on display in the shop since they are sold there. But I found it incredibly uncomfortable that staff working with clients/patients were wearing always on AI glasses. This does not feel safe nor secure for client/patient information. HIPPA? You look from my medical documentation to my physical face and this is considered protecting client information? I felt least comfortable to interact with whichever staff member was wearing those. I share this as constructive feedback as I do believe and hope they do better.
• AA

  Amir Abas

  Aug 4, 2026
  5.0
  5/5 Stars: Exceptional, fast, and professional service by josie. When my glasses broke unexpectedly, the team at LensCrafters provided prompt, complimentary minor adjustments and a secure fix in minutes, demonstrating outstanding customer care, technical expertise, and a welcoming attitude without a long wait.

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