LensCrafters

Reviews

• JM

  Jackie McGeachy

  Jul 4, 2026
  5.0
  I came in for eye glasses & received excellent service. They took time to help me find exactly the frame & lense combination I was looking.
• FL

  Felisha Lopez

  Jul 3, 2026
  4.0
  I recently picked up my new glasses here. The associate with blue hair who helped me verified that I received the correct pair, but the overall customer service was disappointing. I wasn’t greeted when I came in, and the interaction felt cold and unwelcoming. She wasn’t very cheerful or engaging, which made the experience feel impersonal. I also had to ask for my glasses to be adjusted instead of having the fit checked proactively. She did adjust them once I asked, and I appreciate that, but I expected a friendlier and more attentive experience. The pickup itself was completed correctly, but better customer service and a warmer attitude would have made a big difference.
• EE

  Ethiopia Ethiopian

  Jun 27, 2026
  1.0
  I have been a loyal customer for the past five years. In February 2026, I purchased a pair of prescription sunglasses, and they have already broken. I visited the Lynnwood store to ask for assistance, but I was told that there was nothing they could do to help me. I am very disappointed with both the quality of the product and the customer service I received.
• KS

  Kunuseri Subramanyam

  Jun 25, 2026
  1.0
  Yesterday afternoon I went to this store to shop for a frame and prescription glasses after confirming that this store was Plus Provider as per my insurance plan. After I entered the store this young lady came to me and I indicated that want to shop for prescription frames and glasses. She just pointed to the shelves where frames are stored and left. While browsing the frame shelves for a while I thought she will come and ask me whether I need any help, etc. but didn't bother. After more browsing I left thinking they are not interested in getting any information from me and making a sale. So, today I visited the other LensCrafters store which is inside the Macy's department store in Lynnwood, WA. The experience I had at this store was diametrically opposite to what I experienced at the other store yesterday. The staff at this store was quite friendly, helpful, and engaged with me about my needs, etc. After furnishing my eye glass prescription, insurance details, we deliberated about various options and selected a suitable frame all of which would be covered by my insurance plan allowance. Looking back what a contrast in making a sale between the two stores. One was a bigger store, carried more inventory, etc. yet didn't accomplish a sale. whereas the the other store was smaller, had less inventory, but concluded a sale! As far as I am concerned, every customer who walks in to one of these stores is a potential buyer and efforts should be made so that they do not leave without an order placed. I didn't see that attitude in the bigger store. Sad, very very sad!
• GJ

  Gary Jennings

  May 18, 2026
  5.0
  They truly under promise and over deliver! The team was knowledgeable about their products, professional in presenting different options, and gave me a great tutorial on my META glasses. They were patient, answered all of my questions, and made the entire experience enjoyable and stress-free. Highly recommend LensCrafters Lynnwood.

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